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- Tasks: Assist customers with enquiries and manage orders efficiently.
- Company: Leading B2B organisation in Northampton with a growing team.
- Benefits: Cash health plan, holiday entitlement, and career development opportunities.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: 2-3 years of telephone-based customer service experience and strong problem-solving skills.
- Other info: Perfect for those looking to grow their career in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading B2B organisation in Northampton is seeking a Customer Service Advisor to join its expanding team. In this full-time role, you will handle customer enquiries and efficient order management.
The ideal candidate has a strong problem-solving background with at least 2-3 years of telephone-based customer service experience. Excellent English communication skills and a working knowledge of Microsoft Office are essential.
The role includes benefits such as a cash health plan, holiday entitlement, and opportunities for career development.
Customer Success & Order Support Specialist (Bonuses) employer: Trades Workforce Solutions
Contact Detail:
Trades Workforce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success & Order Support Specialist (Bonuses)
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent achievements can help us tailor our answers and show that we're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how we would handle difficult customers or tricky order issues, as this will demonstrate our problem-solving skills during the interview.
✨Tip Number 3
Don’t forget to prepare questions for the interviewer! This shows that we’re engaged and keen to learn more about the team and the company culture.
✨Tip Number 4
Apply through our website for a smoother process. It’s often easier to track our application and we might even get a quicker response!
We think you need these skills to ace Customer Success & Order Support Specialist (Bonuses)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and order management. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Success & Order Support Specialist role. Share specific examples of your past experiences that relate to the job description.
Show Off Your Communication Skills: Since excellent English communication skills are a must, make sure your application is clear and well-written. We appreciate good grammar and spelling, so take the time to proofread before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Customer Service Basics
Brush up on your customer service principles and problem-solving techniques. Be ready to share specific examples from your past experiences that highlight how you’ve successfully handled customer enquiries or resolved issues.
✨Show Off Your Communication Skills
Since excellent English communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend to refine your responses and ensure you come across as approachable and professional.
✨Familiarise Yourself with Microsoft Office
Make sure you’re comfortable using Microsoft Office tools, especially Excel and Word. You might be asked about your experience with these applications, so it’s a good idea to have some examples ready of how you’ve used them in previous roles.
✨Research the Company and Its Culture
Take some time to learn about the company’s values and culture. This will not only help you tailor your answers but also show your genuine interest in the role. Be prepared to discuss how your personal values align with theirs.
