At a Glance
- Tasks: Support customers and build relationships while managing administrative processes.
- Company: Join a dynamic social enterprise in the Construction & Property Technology sectors.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Exciting expansion phase with plenty of opportunities for career advancement.
- Why this job: Make a real difference by enhancing customer service and supporting community members.
- Qualifications: Experience in customer service or administration with strong relationship-building skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced Customer Services Manager, Office Manager, Administrative Lead, or Member Services Manager? Can you take ownership of administrative processes whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services.
Informed Recruitment are a specialist provider of resources to the Construction & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision.
The objective of the role will be to support department heads to ensure outstanding customer services are provided to customers and supply chain partners.
Your day-to-day responsibilities will include:
- Engaging with and supporting members
- Drafting, sending, tracking & chasing new membership packs, as well as member review packs for existing members
- Compiling management, operational, and supply chain reports
- The identification of potential new members as well as competitor analysis
- Attending member and operational meetings
- Spend monitoring
- Attending conferences and events
- Drafting social media content and managing bulk email communications
- Maintaining audit files
- Taking ownership of the accounts of smaller members
- Supporting contract pack creation
- Identifying additional opportunities with which to support members
Customer Success Manager employer: Trades Workforce Solutions
Informed Recruitment is an exceptional employer that prioritises employee growth and development within a supportive and collaborative work culture. As a member of our team, you will enjoy the benefits of working in a dynamic environment focused on customer success, with opportunities to engage in meaningful projects that directly impact the construction and property technology sectors. Our commitment to social enterprise not only enhances your professional journey but also allows you to contribute to a greater cause, making your work both rewarding and fulfilling.
Contact Details:
Trades Workforce Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Success Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer service approach and think about how your experience aligns with their needs. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Showcase your skills in real-time! If you get the chance, demonstrate your ability to engage with customers during the interview process. Whether it’s through role-playing scenarios or discussing past experiences, let your passion for customer success shine through.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get applying!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can take ownership and support our customers!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your ability to build relationships and improve processes. Use numbers or examples where possible, as this helps us understand the impact you've made in previous roles.
Be Personable:When writing your application, let your personality shine through! We’re looking for someone who can engage with members and create a positive atmosphere. A friendly tone can make a big difference in how we perceive your fit for the team.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to us quickly and efficiently. Plus, it’s the best way to stay updated on your application status. We can’t wait to hear from you!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service knowledge. Understand the key principles of customer success and be ready to discuss how you've applied them in previous roles. Think about specific examples where you've gone above and beyond for customers.
✨Showcase Your Relationship-Building Skills
This role is all about building relationships, so come prepared with stories that highlight your ability to connect with clients and colleagues. Be ready to explain how you’ve fostered strong partnerships in the past and how you plan to do the same in this new role.
✨Be Ready to Discuss Administrative Processes
Since the job involves taking ownership of administrative processes, be prepared to talk about your experience with managing these tasks. Bring examples of how you've streamlined processes or improved efficiency in your previous positions.
✨Engage with Their Mission
Research the company’s mission and values, especially since they are a social enterprise. Show genuine interest in their work and be ready to discuss how your personal values align with theirs. This will demonstrate that you're not just looking for any job, but that you’re passionate about what they do.
