At a Glance
- Tasks: Deliver exceptional customer service and build meaningful relationships with customers.
- Company: Join a dynamic team at a leading customer service provider.
- Benefits: £25,000 salary plus commission, 28 days holiday, and gym discounts.
- Other info: Enjoy a supportive culture with opportunities for career growth.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 25000 £ per year.
Are you a dynamic professional with a passion for delivering exceptional customer service? We’re looking for a Customer Service Support Executive to join a team environment and make a real impact. If you thrive in a fast-paced, target-driven environment and have a knack for building meaningful customer relationships, this role is for you!
Overview
As a Customer Service Support Executive, you’ll be at the forefront of our customer interactions, handling inbound calls, providing first-class service, and promoting our range of products and services.
Benefits
- Salary £25,000 + commission
- Permanent position
- Hours Monday - Friday 9-5.30pm / 1 Saturday per month 10-4pm (enhanced pay)
- Christmas bonus
- 28 days holiday inc bank holidays
- On site parking
- Pension scheme
- Gym discount & Full paid socials
Responsibilities
- Deliver outstanding customer service on every call, ensuring customer satisfaction and loyalty
- Handle inbound enquiries with professionalism and provide effective solutions
- Proactively make outbound calls to existing and potential customers
- Facilitate new customer service processes to support business transformation
- Maintain accurate records of customer interactions and engagement using spreadsheets and CMS systems
- Handle challenging conversations with empathy and professionalism, escalating feedback when necessary
Qualifications
- Proven experience in a customer service, with a track record of achieving targets
- Exceptional communication skills, both verbal and written, with the ability to build rapport
- IT literate, with experience using CMS systems and managing spreadsheets
- Strong organisational and time management skills, with the ability to work independently and as part of a team
- A positive, can-do attitude with a passion for delivering the best customer experience
If you are a proactive and organised professional with a passion to support at a high level, we encourage you to apply for this exciting opportunity.
Customer Service Support Executive employer: Trades Workforce Solutions
At Charterhouse Recruitment, we pride ourselves on fostering a vibrant work culture that values teamwork and individual contributions. As a Customer Service Support Executive, you will enjoy a competitive salary, generous holiday allowance, and unique perks such as gym discounts and full paid socials, all while working in a supportive environment that encourages professional growth and development.
Contact Details:
Trades Workforce Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Support Executive
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to simulate customer interactions. This will boost your confidence and help you handle those challenging conversations like a pro.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Customer Service Support Executive
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering exceptional customer service shine through. We want to see how you connect with customers and make their experience memorable!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with the role of a Customer Service Support Executive!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. This reflects the kind of service we aim to provide!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you handled various situations. Think about specific examples where you turned a challenging interaction into a positive outcome.
✨Showcase Your Communication Skills
Since this role requires exceptional communication, practice articulating your thoughts clearly. During the interview, focus on maintaining a friendly tone and building rapport with the interviewer, just as you would with a customer.
✨Demonstrate Your Problem-Solving Ability
Prepare to share instances where you effectively resolved customer issues. Highlight your ability to think on your feet and provide solutions, as this will show that you can handle the fast-paced environment they’re looking for.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview to assess your customer service skills. Approach these scenarios with confidence and empathy, demonstrating how you would engage with customers and resolve their concerns.
