At a Glance
- Tasks: Deliver exceptional customer service and build meaningful relationships with customers.
- Company: Join a dynamic team focused on customer satisfaction and growth.
- Benefits: Earn £25k plus commission, enjoy 28 days holiday, and receive gym discounts.
- Other info: Enjoy a supportive culture with opportunities for career advancement.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 25000 £ per year.
Are you a dynamic professional with a passion for delivering exceptional customer service? We’re looking for a Customer Service Support Executive to join a team environment and make a real impact. If you thrive in a fast-paced, target-driven environment and have a knack for building meaningful customer relationships, this role is for you!
Overview
As a Customer Service Support Executive, you’ll be at the forefront of our customer interactions, handling inbound calls, providing first-class service, and promoting our range of products and services.
Benefits
- Salary £25,000 + commission
- Permanent position
- Hours Monday - Friday 9-5.30pm / 1 Saturday per month 10-4pm (enhanced pay)
- Christmas bonus
- 28 days holiday inc bank holidays
- On site parking
- Pension scheme
- Gym discount & Full paid socials
Responsibilities
- Deliver outstanding customer service on every call, ensuring customer satisfaction and loyalty
- Handle inbound enquiries with professionalism and provide effective solutions
- Proactively make outbound calls to existing and potential customers
- Facilitate new customer service processes to support business transformation
- Maintain accurate records of customer interactions and engagement using spreadsheets and CMS systems
- Handle challenging conversations with empathy and professionalism, escalating feedback when necessary
Qualifications
- Proven experience in a customer service, with a track record of achieving targets
- Exceptional communication skills, both verbal and written, with the ability to build rapport
- IT literate, with experience using CMS systems and managing spreadsheets
- Strong organisational and time management skills, with the ability to work independently and as part of a team
- A positive, can-do attitude with a passion for delivering the best customer experience
If you are a proactive and organised professional with a passion to support at a high level, we encourage you to apply for this exciting opportunity.
Customer Service Support Executive — £25k + Commission employer: Trades Workforce Solutions
At Charterhouse Recruitment, we pride ourselves on fostering a vibrant work culture that values teamwork and individual contributions. Our Customer Service Support Executives enjoy competitive salaries, generous holiday allowances, and opportunities for professional growth, all within a supportive environment that encourages personal development. Located in Yorkshire, our team benefits from on-site parking, gym discounts, and regular social events, making it an excellent place to build a rewarding career in customer service.
Contact Details:
Trades Workforce Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Support Executive — £25k + Commission
✨Tip Number 1
Get to know the company! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with a friend or family member. This will boost your confidence and help you handle those challenging conversations like a pro.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for that Customer Service Support Executive role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to make an impact in customer service.
We think you need these skills to ace Customer Service Support Executive — £25k + Commission
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering exceptional customer service shine through. We want to see how you connect with customers and make their experience memorable!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with the role of a Customer Service Support Executive!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. This reflects the kind of service we aim to provide our customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Customer Service Basics
Brush up on the key principles of exceptional customer service. Be ready to discuss your previous experiences and how you handled challenging situations. This will show that you understand the importance of customer satisfaction and loyalty.
✨Showcase Your Communication Skills
Since this role requires exceptional verbal and written communication, practice articulating your thoughts clearly. You might even want to prepare a few examples of how you've built rapport with customers in the past.
✨Familiarise Yourself with CMS Systems
As the job mentions using CMS systems and spreadsheets, make sure you're comfortable discussing any relevant experience you have. If you’ve used specific tools before, be prepared to talk about how you managed customer interactions effectively.
✨Demonstrate a Positive Attitude
A can-do attitude is crucial for this role. During the interview, convey your enthusiasm for helping customers and your willingness to go the extra mile. Share stories that highlight your proactive approach to problem-solving.
