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- Tasks: Deliver exceptional customer support and enhance customer experiences through effective communication.
- Company: Join a dynamic team at a leading recruitment agency with a focus on equal opportunities.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Be the first point of contact for customers and make their journeys memorable.
- Qualifications: Experience in customer service and a passion for travel are essential.
- Other info: Fixed-term contract until September 2026 with a modern office environment.
The predicted salary is between 25355 - 25355 £ per year.
Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic and fast-paced environment? We are seeking enthusiastic and driven Customer Service Executives to join this team. As a Customer Service Executive, you will play a pivotal role in ensuring customers’ journeys are seamless and memorable. We are looking for a new team of 7 to cover during the busy period of February to September; however this is based in a head office where you will be able to view all the amazing new opportunities that become available.
Benefits
- Salary £25,355 p.a.
- Hours - Full-time 8-4.30pm, 9-5.30pm & 9.30-6pm
- Some weekend cover (not every weekend) and time off in lieu for those days covered so you will never work more than 5 days in the week :)
- Fixed Term Contract until September 2026
- Modern office with excellent transport links.
- Opportunities for professional growth and development.
Responsibilities
- Be the first point of contact for customers, providing exceptional support
- Handle inbound and outbound calls, as well as respond to email inquiries with professionalism and efficiency
- Process web bookings, issue booking confirmations, and resolve customer queries
- Manage cancellations, discuss alternative options, and enhance customer experiences
- Arrange visas and conduct mobility checks to ensure customers’ needs and expectations are met
Qualifications
- Have proven experience in a customer service environment
- Possess a strong passion for delivering outstanding customer experiences
- Demonstrate excellent verbal and written communication skills
- Excel at building strong relationships quickly and effectively
- Are detail-oriented, accurate, and able to meet tight deadlines
- Have a genuine enthusiasm for travel and exploring new destinations.
We receive multiple applications for each role and we do our very best to ensure that you receive a response. We will either email to let you know that your application is unsuccessful, let you know that we are adding you to our database for future roles or we will contact you to discuss the role applied for. If you have not heard from us within a week it is likely you have not been shortlisted.
Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.
Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.
At Charterhouse Recruitment we are committed to protecting your personal data. Please note that this description contains the privacy notice information; you will be able to read our privacy notice to understand how we will use and process your data.
Customer Service Executive employer: Trades Workforce Solutions
Contact Detail:
Trades Workforce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Executive, you'll need to be clear and confident. Role-play with a friend or use online resources to sharpen your verbal and written skills before the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our amazing team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about delivering exceptional experiences and that you’re excited about the role.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience. We love seeing how your skills match what we’re looking for, so don’t be shy about showcasing your customer service background!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, we’re looking for detail-oriented candidates, so make sure your application reflects that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Trades Workforce Solutions
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission and how they deliver exceptional customer experiences. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Customer Service Scenarios
Think about common customer service situations you might face, such as handling complaints or processing bookings. Prepare specific examples from your past experience that demonstrate your problem-solving skills and ability to enhance customer experiences.
✨Showcase Your Communication Skills
As a Customer Service Executive, excellent verbal and written communication is key. During the interview, practice clear and concise responses. You might even want to prepare a few questions to ask the interviewer, showcasing your engagement and enthusiasm.
✨Demonstrate Your Passion for Travel
Since the role involves travel-related queries, share your own travel experiences and what excites you about helping others explore new destinations. This personal touch can make you stand out and show that you genuinely care about the customers' journeys.
