At a Glance
- Tasks: Deliver exceptional customer service and handle inquiries with professionalism.
- Company: Join a fantastic client in the heart of Durham.
- Benefits: Flexible shifts, full paid training, and potential for permanent role.
- Other info: Office-based role with various shift patterns, including a 4-day workweek.
- Why this job: Be part of a team that values your dedication and offers career growth.
- Qualifications: Positive attitude; previous experience is a plus but not required.
The predicted salary is between 20000 - 25000 € per year.
Join Our Team as a Customer Service Advisor based in Durham.
Are you passionate about delivering great customer service? We’re working with a fantastic client based in the heart of Durham, to hire Customer Service Advisors on a temporary ongoing basis — with the opportunity to secure a permanent role for the right person.
What You'll Do:
- Provide exceptional customer care while using various internal systems.
- Handle customer inquiries efficiently and professionally.
What We’re Looking For:
- A positive, flexible attitude — shifts will vary Monday to Sunday, between 8am and 8pm.
- Various shift patterns available, including a 4-day workweek!
- Both full‑time (37 hours/week) and part‑time (27.5 hours/week) options.
- Previous customer service experience is a big plus, but not essential as full paid training is provided.
Additional Info:
- This is an office‑based role in central Durham.
- Successful applicants must pass a credit check and DBS check.
Ready to take the next step? Apply today with your CV and join a team that values your dedication!
Customer Service Advisor - Durham employer: Trades Workforce Solutions
Join a vibrant team in the heart of Durham, where we prioritise exceptional customer service and employee satisfaction. Our flexible shift patterns, including the option for a 4-day workweek, promote a healthy work-life balance, while our commitment to training ensures that every team member has the opportunity to grow and thrive within the company. With a supportive work culture and the potential for permanent roles, we are dedicated to recognising and rewarding your hard work and dedication.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Durham
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer inquiries, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Be flexible with your availability! The job requires shifts that vary throughout the week. Highlight your willingness to adapt to different schedules during your interview to stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals like you who want to deliver exceptional customer care.
We think you need these skills to ace Customer Service Advisor - Durham
Some tips for your application 🫡
Craft a Catchy CV:Make sure your CV stands out! Highlight any customer service experience you have, even if it's just a part-time gig. We love seeing how you've made customers happy in the past!
Tailor Your Cover Letter:Don’t just send a generic cover letter. Show us why you’re the perfect fit for our Customer Service Advisor role in Durham. Mention your passion for customer care and how you can bring a positive attitude to our team.
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so make sure your skills and experiences are easy to spot. No need for fluff—just the good stuff!
Apply Through Our Website:We want to hear from you! Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application!
How to prepare for a job interview at Trades Workforce Solutions
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding their mission and what they stand for will help you align your answers with what they’re looking for in a Customer Service Advisor.
✨Showcase Your Customer Service Skills
Even if you don’t have direct experience, think of examples from your past where you’ve provided great service or resolved issues. Be ready to share these stories during the interview to demonstrate your potential.
✨Be Flexible and Positive
Since the role requires a flexible attitude with varying shifts, express your willingness to adapt. A positive mindset can go a long way, so make sure to convey your enthusiasm for the role and the team.
✨Prepare Questions
At the end of the interview, you’ll likely be asked if you have any questions. Prepare thoughtful questions about the team dynamics, training processes, or growth opportunities. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
