Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer onboarding and manage accounts while driving product adoption.
- Company: Fast-growing UK SaaS business with a visionary founder.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic, fast-paced environment with plenty of room for personal development.
- Why this job: Be the trusted contact for customers and make a real impact on their success.
- Qualifications: Experience in SaaS onboarding or customer-facing roles is a plus.
The predicted salary is between 40000 - 50000 ÂŁ per year.
We're working with a high‑growth UK SaaS business operating in the workforce and operations technology space. The company is founder‑led, with the CEO having successfully built and sold two previous businesses, and this is now their third - very much in scale‑up mode, with strong momentum and a long‑term vision. The platform combines software, automation, AI and hardware to help organisations manage onboarding, presence, time, safety and wider workforce operations. It's a genuinely interesting product with real‑world use cases.
The Role
This is an onboarding‑led Account Manager position sitting post‑sale, working closely with the new business sales team. You will own the customer journey from implementation through to long‑term relationship management and growth, acting as a consistent, trusted point of contact.
Typical responsibilities include:
- Leading customer onboarding and implementation projects
- Managing multiple customer accounts and priorities at once
- Acting as the main point of contact post go‑live
- Driving product adoption and value realisation
- Identifying and managing renewal risk
- Spotting upsell and expansion opportunities based on customer needs
- Running regular check‑ins and strategic reviews
- Working in a 'buddy' model alongside sales rather than a hand‑off approach
- Documenting activity and maintaining clear customer records
This role suits someone who enjoys ownership, accountability and customer interaction, and who is comfortable learning a product in depth rather than relying on scripts or rigid processes.
What We're Looking For
You're likely to be a strong fit if you have experience in:
- SaaS onboarding, implementation, professional services or customer success
- Customer‑facing roles where you've owned delivery, not just supported it
- Learning complex products quickly and explaining them clearly to customers
- Managing multiple accounts, projects or stakeholders simultaneously
We're particularly interested in people who:
- Take ownership rather than waiting for direction
- Are comfortable speaking to customers and presenting solutions
- Can handle ambiguity and fast‑paced environments
- Don't need heavy enablement to get up to speed
Customer Onboarding & Account Manager employer: Trades Workforce Solutions
Contact Detail:
Trades Workforce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding & Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer success shine through. Share stories about how you've made a difference in previous roles.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle onboarding challenges or upselling opportunities. We want to see your problem-solving skills in action.
✨Tip Number 4
Don’t forget to follow up! After interviews, drop a quick thank-you note. It shows you’re keen and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Customer Onboarding & Account Manager
Some tips for your application 🫡
Show Your Passion for SaaS: When writing your application, let your enthusiasm for SaaS shine through! We want to see that you understand the industry and are excited about the role. Share any relevant experiences that highlight your passion for technology and customer success.
Tailor Your Application: Make sure to customise your application to fit the job description. Highlight your experience in onboarding and account management, and how it aligns with our needs. We love seeing candidates who take the time to connect their skills with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points if necessary to make your key achievements stand out – we want to see your impact at a glance!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Trades Workforce Solutions
✨Know the Product Inside Out
Before your interview, make sure you understand the SaaS product and its features thoroughly. Familiarise yourself with how it helps organisations manage onboarding and workforce operations. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully managed customer accounts or led onboarding projects. Highlight how you drove product adoption and identified upsell opportunities. This will demonstrate your ability to take ownership and deliver results.
✨Demonstrate Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining complex concepts in simple terms. You might be asked to present a solution during the interview, so think about how you would communicate value to a customer clearly and effectively.
✨Be Ready for Fast-Paced Scenarios
Expect questions that assess how you handle ambiguity and manage multiple priorities. Think of examples where you've thrived in a fast-paced environment and how you prioritised tasks. This will show that you're adaptable and ready for the dynamic nature of the role.