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- Tasks: Deliver top-notch customer care and solve queries for Ferrero consumers.
- Company: Join a fun and engaging food brand with a strong consumer focus.
- Benefits: Enjoy pensions, discounted memberships, and a vibrant work culture.
- Why this job: Make a difference in customer experiences while working with a beloved food brand.
- Qualifications: Strong communication skills and experience in customer care are essential.
- Other info: Dynamic team environment with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
A company providing consumer support is seeking a Consumer Care Advisor to deliver excellent customer care for Ferrero consumers. This role includes handling queries and complaints across contact channels, providing personalized solutions.
Applicants should possess:
- Effective communication skills
- Experience in customer care
- IT proficiency, including CRM tools
The position offers a fun and engaging work culture with various benefits, including pensions and discounted memberships.
Consumer Care Advisor – Food Brand, London employer: Trades Workforce Solutions
Contact Detail:
Trades Workforce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Care Advisor – Food Brand, London
✨Tip Number 1
Get to know the company! Research Ferrero and their products so you can show genuine interest during your interview. This will help us stand out as candidates who are not just looking for any job, but specifically want to be part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering excellent customer care, we should prepare to demonstrate our ability to handle queries and complaints effectively. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Show off your IT proficiency! Familiarise yourself with CRM tools and be ready to discuss how you've used them in past roles. We can even mention specific examples of how we've improved customer interactions using technology.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our application to highlight how we fit into the fun and engaging work culture they offer.
We think you need these skills to ace Consumer Care Advisor – Food Brand, London
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let your enthusiasm for helping customers shine through. We want to see how you can bring that passion to the role of Consumer Care Advisor and make a difference for Ferrero consumers.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight your relevant experience in customer care and any IT skills, especially with CRM tools, so we can see how you fit into our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the position. Remember, effective communication is key!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Trades Workforce Solutions
✨Know the Brand Inside Out
Before your interview, make sure you research Ferrero and its products thoroughly. Understand their values, mission, and what makes them stand out in the food industry. This knowledge will help you answer questions confidently and show your genuine interest in the brand.
✨Showcase Your Customer Care Experience
Prepare specific examples from your past roles where you successfully handled customer queries or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your effective communication skills and ability to provide personalised solutions.
✨Familiarise Yourself with CRM Tools
Since the role requires IT proficiency, brush up on any CRM tools you've used before. If you're familiar with specific software, mention it during the interview. If not, express your willingness to learn quickly, as this shows adaptability and eagerness to succeed.
✨Embrace the Fun Culture
The company prides itself on a fun and engaging work culture, so be prepared to discuss how you can contribute to that environment. Share examples of how you've fostered teamwork or created a positive atmosphere in previous jobs. This will highlight your fit for the role and the company culture.
