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For Companies At a Glance
- Tasks: Provide top-notch customer service and support trade customers with their orders and enquiries.
- Company: Join a dynamic team in the window and door industry in Chigwell, Essex.
- Benefits: Enjoy a company pension and on-site parking.
- Why this job: Be a key player in a fast-paced environment and build strong customer relationships.
- Qualifications: Strong customer service experience and a proactive attitude are essential.
- Other info: Opportunity to support various teams and grow your skills in a collaborative setting.
The predicted salary is between 24000 - 36000 £ per year.
Location: Chigwell, Essex
Hours: Monday – Friday 7am – 5pm
We are seeking a motivated, reliable, and experienced Trade Customer Service Assistant to join a fast-paced and busy working environment. The successful candidate will have strong customer service experience and, ideally, a good understanding of the window and door industry. This role is central to the day‑to‑day operation of the business, acting as a key point of contact for trade customers and supporting internal teams to ensure orders, deliveries, and customer enquiries are handled efficiently and professionally. The ideal candidate will be organised, proactive, and comfortable managing multiple tasks while maintaining a high standard of customer care. Proven customer service experience is essential for this role.
Key Responsibilities
- Customer Service & Communication
- Provide a high level of customer service to trade customers via phone, email, and in person
- Act as a primary point of contact for customer enquiries, ensuring timely and accurate responses
- Build and maintain positive working relationships with customers through clear and professional communication
- Quotations & Orders
- Handle customer enquiries relating to quotations, pricing, and product availability
- Process customer orders accurately and efficiently
- Respond to customer enquiries regarding order status, lead times, and progress
- Transport & Deliveries
- Work closely with the transport team to support customer care calls
- Assist in coordinating deliveries to ensure they run smoothly and on schedule
- Liaise with customers regarding delivery times, changes, or issues
- Administration & Operations Support
- Print, prepare, and organise delivery and order paperwork
- Assist in ensuring products are ready for dispatch in line with delivery schedules
- Support general administrative duties related to customer service and logistics
- Cover & Team Support
- Provide cover for delivery runs during periods of holiday or staff absence when required
- Support colleagues across departments to ensure continuity of service and smooth daily operations
Benefits
- Company pension
- On‑site parking
Windows and Doors Trade Customer Service Assistant in Colwyn Bay employer: Trades Workforce Solutions
Contact Detail:
Trades Workforce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Windows and Doors Trade Customer Service Assistant in Colwyn Bay
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, make sure you can confidently discuss how you would handle various customer scenarios. Role-playing with a friend can be super helpful!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the world of windows and doors!
We think you need these skills to ace Windows and Doors Trade Customer Service Assistant in Colwyn Bay
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries and built relationships with customers in the past, especially in a fast-paced environment like ours.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Trade Customer Service Assistant role. We love seeing candidates who take this extra step!
Be Clear and Professional: When writing your application, keep your language clear and professional. Remember, communication is key in this role, so show us you can communicate effectively right from the start!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the details you need about the role and our company!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of the window and door industry. Familiarise yourself with common products, terminology, and any recent trends. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Customer Service is Key
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to handle trade customer enquiries effectively.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on answering questions clearly and confidently, especially those related to handling multiple tasks and maintaining high standards of customer care. The more you practice, the more comfortable you'll feel during the actual interview.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewers. Inquire about the team dynamics, how they measure success in this role, or what challenges the company is currently facing. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
