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- Tasks: Support and deliver Microsoft Cloud solutions, solving complex technical issues.
- Company: Growing IT services provider in South Wales with a focus on Microsoft support.
- Benefits: Salary between £28,000–£38,000, excellent development opportunities, and certification support.
- Why this job: Make a real difference in clients' lives while working with cutting-edge Microsoft technologies.
- Qualifications: 3+ years in Microsoft Cloud environments and strong communication skills required.
- Other info: Dynamic role with travel to client sites and hands-on experience.
The predicted salary is between 28000 - 38000 £ per year.
A skilled Cloud Technician (2nd Line) is needed to strengthen the Microsoft support team for a growing IT services provider in South Wales. This role is ideal for someone who loves getting hands-on with Microsoft 365 and Azure, thrives on solving complex technical issues, and wants a customer-facing role where their work genuinely makes a difference.
What You’ll Be Doing:
- Deliver and support Microsoft Cloud solutions for a range of clients (Microsoft 365 & Azure).
- Act as the escalation point for 1st line issues — diagnosing, resolving, and communicating clearly with users.
- Configure Microsoft 365, Azure, Intune, Defender, and related products.
- Support post-implementation applications (training provided).
- Stay sharp by testing and evaluating new tools and releases.
What We’re Looking For:
Essential:
- 3+ years’ experience delivering or supporting Microsoft Cloud environments.
- Strong technical skills in Microsoft 365 and Azure administration.
- Confident communicator who takes ownership and sees tasks through.
- Full UK driving licence (travel to client sites required).
Desirable:
- Microsoft certifications (MCP / MCSA / MCSE).
- Experience with Intune, Defender, PowerShell, or VoIP.
The Offer:
- Salary between £28,000–£38,000 (DOE)
- 37.5 hours per week
- Based in South Wales, with some travel to customer sites
- Excellent scope for development and certification support
If you’re ready to take the next step in your IT career and become a trusted technical partner to clients, we’d love to hear from you. Apply today via Hatched Talent Solutions and we’ll be in touch to talk through the opportunity.
Cloud Technician - 2nd Line employer: Trades Workforce Solutions
Contact Detail:
Trades Workforce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Technician - 2nd Line
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work with Microsoft 365 and Azure. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your projects related to Microsoft Cloud solutions. This gives potential employers a taste of what you can do beyond your CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to Microsoft 365 and Azure. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Cloud Technician - 2nd Line
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and Azure. We want to see how your skills match the role, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about cloud technology and how you’ve tackled complex issues in the past. Keep it engaging and relevant to the job.
Show Off Your Communication Skills: As a Cloud Technician, clear communication is key. In your application, demonstrate how you’ve effectively communicated with clients or team members in previous roles. We love a confident communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your Microsoft 365 and Azure knowledge. Be ready to discuss specific features, troubleshooting steps, and any recent updates. This will show that you're not just familiar with the tools but also passionate about them.
✨Communicate Clearly
As a Cloud Technician, you'll need to explain complex issues to clients who may not be tech-savvy. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family to refine your communication skills.
✨Showcase Problem-Solving Skills
Prepare examples of past technical challenges you've faced and how you resolved them. Highlight your thought process and the steps you took to diagnose and fix the issues. This will demonstrate your ability to handle 2nd line support effectively.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the company’s approach to cloud solutions or their team dynamics. This shows your interest in the role and helps you gauge if it’s the right fit for you.
