At a Glance
- Tasks: Resolve complex customer cases in debt collections with empathy and professionalism.
- Company: Dynamic company in central Bristol focused on supporting vulnerable customers.
- Benefits: Hybrid working, generous holiday allowance, private medical insurance, and life assurance.
- Other info: Join a dedicated team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience with vulnerable customers and debt collections, plus strong communication skills.
The predicted salary is between 28800 - 28800 £ per year.
Our client based in central Bristol is looking to recruit a Collections Advisor to join their team on a full-time, permanent basis. As a Collections Advisor, you will be responsible for handling complex customer cases as part of a dedicated team that deal with debt collections (B2C). You’ll take ownership of, and resolve a range of cases, often dealing with vulnerable customers at a challenging time in their life.
Benefits
- 35 hour week, Monday to Friday
- Hybrid working, with 3 days in the office per week
- Generous holiday allowance plus the option to buy/sell days
- Life assurance
- Private medical insurance
- Employee assistance programme
- Season ticket loans and a whole lot more
Responsibilities
- Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
- Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
- Maintain up to date with industry regulations and products.
- Ensure accurate record keeping for all customer contact and decisions.
- Liaise with other departments as needed.
- Work in line with policies, procedures and SLAs.
Required Skills & Experience
- Previous experience supporting vulnerable customers within a regulated environment
- Prior debt collections experience within a B2C environment
- Experience supporting customers with mortgage products
- Excellent communication and relationship building skills with the ability to handle sensitive situations in a professional and empathetic manner.
- Ability to work to set targets and guidelines.
- Strong IT skills with the ability to multi-task.
Next Steps
If you’re professional, hard-working and interested in becoming a Collections Advisor, apply today! Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected. Don’t miss out! Apply today!
Hybrid Debt Collections Advisor 35h Empathetic Resolver in Bristol employer: Trades Workforce Solutions
Join a supportive and empathetic team as a Collections Advisor in the heart of Bristol, where your role will make a meaningful impact on customers during challenging times. Enjoy a generous benefits package, including hybrid working options, private medical insurance, and ample holiday allowance, all within a culture that prioritises employee well-being and professional growth. This is an excellent opportunity to develop your skills in a regulated environment while contributing to a company that values compassion and customer care.
Contact Details:
Trades Workforce Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Debt Collections Advisor 35h Empathetic Resolver in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Collections Advisor role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for Collections Advisors and practice your responses. Think about how you’d handle sensitive situations with vulnerable customers, as that’s key in this role.
✨Tip Number 3
Show off your empathy! When you get the chance to chat with potential employers, highlight your experience supporting vulnerable customers. Share specific examples of how you resolved complex cases with care and professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Hybrid Debt Collections Advisor 35h Empathetic Resolver in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Collections Advisor. Highlight your experience with vulnerable customers and debt collections, as this is key for us. Use specific examples that showcase your skills in handling sensitive situations.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for helping others and your understanding of the challenges faced by customers in debt. Let us know why you want to join our team and how you can contribute to our mission.
Showcase Your Communication Skills:As a Collections Advisor, communication is everything! In your application, demonstrate your ability to build relationships and resolve issues empathetically. Use clear and concise language to show us you can handle sensitive conversations professionally.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of debt collections and the specific challenges faced by vulnerable customers. Familiarise yourself with industry regulations and the company's policies to show that you're serious about the role.
✨Show Empathy
As a Collections Advisor, you'll be dealing with sensitive situations. Prepare examples from your past experience where you've successfully handled difficult conversations with empathy. This will demonstrate your ability to connect with customers during challenging times.
✨Practice Active Listening
During the interview, focus on listening carefully to the questions being asked. This will not only help you provide better answers but also show that you value communication—a key skill for this role. Don’t hesitate to ask for clarification if needed!
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, company culture, or how they support their employees in handling complex cases. This shows your genuine interest in the position and the company.
