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For Companies At a Glance
- Tasks: Lead a dynamic customer service team and ensure top-notch client support.
- Company: A leading provider of innovative print solutions with a focus on quality.
- Benefits: Competitive salary, benefits, and tailored training for career growth.
- Why this job: Join a fast-paced environment and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service and leadership skills are essential.
- Other info: Collaborative culture with opportunities for personal and professional development.
The predicted salary is between 28800 - 43200 £ per year.
My client is a leading provider of high-quality print solutions, known for our commitment to innovation, precision, and exceptional customer service. They work with clients across a range of industries, delivering everything from bespoke work and labels to large-format print and commercial materials.
We’re looking for an experienced and motivated Customer Service Team Leader to help oversee our customer service team and ensure the smooth, efficient handling of all client orders and enquiries. This is a hands‑on role, perfect for someone who thrives in a fast‑paced production environment and takes pride in delivering an outstanding customer experience. You will report into the Customer Service Manager who has been in the business for a long time and you’ll lead a small team of customer service representatives, acting as the bridge between clients, production, and sales — ensuring that communication is clear, deadlines are met, and quality expectations are exceeded.
Key Responsibilities
- Lead, motivate, and support the customer service team to deliver exceptional service and meet departmental KPIs.
- Oversee the end‑to‑end order process — from quotation and job setup to delivery and invoicing.
- Build and maintain strong relationships with key clients, acting as an escalation point for complex or urgent issues.
- Collaborate closely with production, planning, and sales teams to ensure accurate and timely communication.
- Monitor team performance, provide regular feedback, and identify training or development needs.
- Implement process improvements to enhance efficiency and customer satisfaction.
- Handle customer complaints and resolve issues quickly and professionally.
- Prepare reports on customer service metrics, order accuracy, and team performance.
- Support the onboarding and training of new team members.
Skills & Experience Required
- Proven experience in a customer service or account management role, ideally within printing, packaging, or manufacturing.
- Previous leadership or supervisory experience (formal or informal).
- Excellent communication and problem‑solving skills.
- Strong organisational skills with the ability to manage multiple priorities under pressure.
- Knowledge of MIS/order management systems used in the print industry (e.g., Tharstern, EFI, PrintIQ) is highly desirable, but not essential.
- A positive, proactive attitude and a genuine passion for delivering great customer experiences.
- Competent in Microsoft Office (Word, Excel, Outlook).
What We Offer
- Competitive salary and benefits package.
- Opportunity to develop within a growing and forward‑thinking business.
- Supportive, collaborative team culture.
- Training and development tailored to your career goals.
Customer Service Team Leader in Bolton employer: Trades Workforce Solutions
Contact Detail:
Trades Workforce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the printing and customer service industries. You never know who might have a lead on that perfect Customer Service Team Leader role. Plus, personal recommendations can really make you stand out!
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and customer service. Think about specific examples from your past experiences that showcase your skills in motivating teams and resolving customer issues. We want you to shine!
✨Tip Number 3
Showcase your passion for customer service! During interviews, share stories that highlight your commitment to delivering exceptional experiences. This will resonate with employers looking for someone who truly cares about their clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. Let’s get you that dream job!
We think you need these skills to ace Customer Service Team Leader in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant customer service roles to show us you’re the right fit for our Customer Service Team Leader position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and how your background aligns with our commitment to exceptional service. Share specific examples of how you've led teams or improved processes in previous roles.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention instances where you’ve successfully resolved customer complaints or streamlined operations. We love candidates who can think on their feet and deliver solutions under pressure!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Trades Workforce Solutions
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their products, services, and what sets them apart in the print solutions industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples of how you've motivated teams, resolved conflicts, or improved processes in previous roles. Be ready to discuss specific situations where your leadership made a difference.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think about past experiences where you handled difficult customers or complex issues, and be ready to explain your thought process and the outcomes.
✨Highlight Your Communication Skills
Effective communication is key in this role. During the interview, focus on how you convey information clearly and build relationships with clients and team members. Share examples of how you've successfully collaborated with other departments to enhance customer satisfaction.
