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- Tasks: Support construction clients with account handling and administrative tasks in a hybrid role.
- Company: Specialist insurance intermediary focused on the construction sector.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Fast-paced environment with excellent career development opportunities.
- Why this job: Join a dynamic team and build strong client relationships while making an impact.
- Qualifications: Experience in account handling or insurance, especially in construction.
The predicted salary is between 35000 - 45000 £ per year.
Salary: £35,000 - £45,000
Location: Essex. Hybrid - (3 days per week in office)
Purpose of Role
To provide dedicated, administrative-focused account handling support within a specialist insurance intermediary focused on the construction sector. You will manage a portfolio of construction clients, ensuring excellent service delivery, policy administration, renewals, and mid-term adjustments while building strong client relationships in a hybrid working environment.
Responsibilities
- Act as the point of contact for a portfolio of construction clients, handling day-to-day enquiries, policy administration, and renewals.
- Process new business, mid-term adjustments, cancellations, and endorsements efficiently.
- Maintain accurate client records and documentation using the Acturis system.
- Liaise with insurers, clients, and internal teams to resolve queries and place appropriate cover.
- Support risk management advice and ensure compliance with regulatory requirements.
- Contribute to client retention through proactive service and relationship management.
- Assist with claims notifications and coordination where required.
Day-to-Day
- Reviewing and updating client policies on Acturis.
- Responding to client emails and calls regarding coverage, premiums, or alterations.
- Preparing renewal submissions and negotiating terms with insurers.
- Handling administrative tasks such as document preparation, data entry, and filing.
- Monitoring portfolio for upcoming renewals and potential cross-selling opportunities within construction-related classes.
Experience
- Proven experience as an Account Handler or similar role in insurance, preferably within commercial or construction insurance experience.
- Strong client management background with a focus on administrative processing and service delivery.
- Knowledge of the construction/commercial sector and associated risks (essential).
- Experience using the Acturis insurance broking system (highly desirable).
- Familiarity with construction-related classes of business, including but not limited to: Contractors All Risks (CAR), public liability, employers' liability, professional indemnity, property owners, JCT contract works, demolition, and general building risks.
Skills
- Excellent organisational and administrative skills with high attention to detail.
- Strong communication and interpersonal abilities for client-facing interactions.
- Proficient in Microsoft Office and insurance systems (Acturis experience preferred).
- Ability to prioritise workload in a busy environment.
- Proactive, customer-focused mindset with problem-solving capabilities.
- Knowledge of FCA regulatory standards and insurance principles.
Account Handler/Administrator employer: Trades Workforce Solutions
Contact Detail:
Trades Workforce Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler/Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and insurance sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Account Handler role!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their services and how they operate within the construction sector. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As an Account Handler, you'll need to interact with clients regularly. Role-play common scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that dream job!
We think you need these skills to ace Account Handler/Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Handler role. Highlight your experience in insurance, especially within the construction sector, and showcase your administrative skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Don’t forget to mention your familiarity with the Acturis system if you have it!
Showcase Your Client Management Skills: In your application, emphasise your client management experience. We’re looking for someone who can build strong relationships and deliver excellent service, so share examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Trades Workforce Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of the construction sector and the specific insurance products mentioned in the job description. Familiarity with terms like Contractors All Risks and public liability will show that you're serious about the role.
✨Showcase Your Client Management Skills
Prepare examples from your past experience where you've successfully managed client relationships. Highlight how you handled enquiries, renewals, or any tricky situations. This will demonstrate your ability to provide excellent service delivery.
✨Get Comfortable with Acturis
If you have experience with the Acturis system, be ready to discuss it! If not, do a bit of research to understand its functionalities. Being able to talk about how you would use it for policy administration can set you apart.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s approach to client retention and risk management. This shows your interest in the role and helps you gauge if the company is the right fit for you.