At a Glance
- Tasks: Deliver exceptional customer service and manage site progress for a leading housebuilder.
- Company: Award-winning construction company with a focus on customer satisfaction.
- Benefits: Full-time contract, Monday to Friday hours, and a supportive work environment.
- Other info: Opportunity for professional growth and to contribute to innovative service improvements.
- Why this job: Join a dynamic team and enhance customer experiences in the construction industry.
- Qualifications: Strong interpersonal skills and experience in customer service.
The predicted salary is between 25000 - 30000 £ per year.
We have a new opportunity for a Customer Services Coordinator to join a well established and award winning housebuilder, based from their Bury St Edmunds Office on a 6 month fixed-term contract.
The role is Monday to Friday, 8:30am to 4:30pm, 37 hours per week. The aim of the role is to provide a professional, positive and enthusiastic service to our customers.
Duties will include:
- Provide an excellent Customer Journey process including courtesy calls, site progress and customer satisfaction.
- Being responsible for ensuring defects are attended to in a reasonable timescale.
- Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures.
- Specify remedial works, allocate appropriate subcontractors and supervise this up to completion.
- Prepare and submit progress reports to the Head of Customer Services.
- Support in new ideas/procedure to improve the quality of after care service and Customer Journey.
- Help continuous improvement in customer satisfaction ratings.
About The Candidate:
- Interpersonal skills in dealing with internal and external customers.
- Confident and able to demonstrate negotiation skills.
- Ability to stay calm, professional and display patience when dealing directly with customers.
Customer Care Coordinator (Construction) in Suffolk employer: Tradeline Recruitment
Join a dynamic team as a CPCS Telehandler in the vibrant Leicester area, where we prioritise your growth and well-being. Our supportive work culture fosters long-term relationships and offers ongoing contracts for those who excel on-site, alongside competitive pay and comprehensive benefits. Experience the unique advantage of working in a collaborative environment that values safety and professional development.
