Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for residents during construction projects, ensuring smooth communication and support.
- Company: Join a dynamic team focused on improving housing experiences across London.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your communication and problem-solving skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Fast-paced role with opportunities to engage with the community and enhance your career.
The predicted salary is between 25000 - 32000 £ per year.
We are seeking a proactive and customer-focused Resident Liaison Officer to join our team, supporting construction, refurbishment, and maintenance projects across London.
As the key link between residents and site teams, you will play a vital role in ensuring clear communication, minimising disruption, and delivering a high standard of customer care, particularly within social and affordable housing environments where works take place in occupied homes. This is a fast-paced, people-focused role requiring strong communication skills, empathy, and the ability to manage challenging situations professionally.
Key Responsibilities- Resident Communication
- Act as the main point of contact for residents throughout project delivery
- Clearly explain the scope, programme, and impact of works through home visits, letters, notices, and digital communication
- Provide regular updates and ensure residents are informed of any changes
- Customer Service & Complaint Resolution
- Respond to resident queries, concerns, and complaints promptly and professionally
- Manage sensitive situations with empathy and a solution-focused approach
- Resolve issues effectively, escalating where necessary
- Stakeholder Liaison
- Work closely with site teams, subcontractors, housing associations, and local authorities
- Ensure clear and consistent communication between all parties
- Access & Coordination
- Arrange and manage access to properties for surveyors, operatives, and contractors
- Coordinate appointments and ensure residents receive appropriate notice
- Pre-Works & Resident Support
- Carry out pre-start visits to assess resident needs
- Identify and support vulnerable residents, ensuring appropriate adjustments are made
- Documentation & Reporting
- Maintain accurate records of all resident interactions and communications
- Track complaints and resolutions, providing updates to management
- Ensure all documentation meets company and client requirements
- Community Engagement
- Support resident meetings, consultations, and engagement events
- Gather feedback to help improve service delivery
- Essential
- Experience in a customer-facing role
- Excellent communication and interpersonal skills
- Ability to handle challenging situations with professionalism and empathy
- Strong organisational and administrative skills
- Ability to manage multiple tasks and priorities
- Desirable
- Experience within construction, social housing, or property maintenance
- Understanding of working in occupied properties
- Personal Attributes
- Customer-focused with a professional and approachable manner
- Strong problem-solving skills and attention to detail
- Resilient and able to work under pressure
- Proactive with the ability to use initiative
This role involves regular travel to project sites. Flexibility may be required for occasional evening or community meetings.
If this role is of interest, please reach out to Charles Howe of Tradeline Recruitment for a confidential conversation.
Resident Liaison Officer employer: Tradeline Recruitment
Contact Detail:
Tradeline Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with residents and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to explain things clearly and handle complaints with empathy. Role-play with a friend or family member to get comfortable with potential scenarios you might face on the job.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and helps you understand how you can best support residents and site teams. Think about what challenges they face and how you can contribute.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It also gives you a chance to reiterate your enthusiasm for the role and remind them why you're the perfect fit.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in customer-facing roles. We want to see how you've handled challenging situations with empathy and professionalism, just like you'll need to do as a Resident Liaison Officer.
Communicate Clearly: Since communication is key in this role, use your application to demonstrate your strong communication skills. Whether it's through your cover letter or CV, make it clear how you can effectively convey information and updates to residents.
Be Organised: We love a candidate who can juggle multiple tasks! Show us your organisational skills by detailing how you've managed various responsibilities in previous roles. This will help us see how you can handle the fast-paced nature of the job.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Tradeline Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like resident communication and complaint resolution. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role is all about clear communication, prepare examples from your past experiences where you've successfully managed resident queries or resolved complaints. Be ready to discuss how you would handle challenging situations with empathy and professionalism.
✨Demonstrate Your Organisational Skills
The ability to manage multiple tasks is crucial for this position. Bring up specific instances where you've juggled various responsibilities effectively. You might even want to mention any tools or methods you use to stay organised, as this shows you're proactive and detail-oriented.
✨Engage with Community Focus
Highlight your understanding of community engagement and how it relates to the role. Discuss any previous experience you have with community meetings or consultations, and express your enthusiasm for supporting residents and improving service delivery.