At a Glance
- Tasks: Deliver exceptional customer service and manage aftercare in the construction sector.
- Company: Join an award-winning housebuilder with a strong reputation.
- Benefits: Fixed-term contract with a supportive work environment and professional growth.
- Other info: Monday to Friday role with opportunities for independent work and creativity.
- Why this job: Make a real difference in customer satisfaction and enhance your skills in a dynamic industry.
- Qualifications: Strong interpersonal skills and experience with COINS software preferred.
The predicted salary is between 25000 - 30000 £ per year.
We have a new opportunity for a Customer Services Coordinator to join a well established and award winning housebuilder, based from their Bury St Edmunds Office on a 6 month fixed-term contract.
The role is Monday to Friday, 8:30am to 4:30pm, 37 hours per week. The aim of the role is to provide a professional, positive and enthusiastic service to our customers.
Duties will include:
- Provide an excellent Customer Journey process – Including courtesy calls, site progress and customer satisfaction.
- Being responsible for ensuring defects are attended to in a reasonable timescale.
- Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures.
- Specify remedial works, allocate appropriate subcontractors and supervise this up to completion.
- Prepare and submit progress reports to the Head of Customer Services.
- Support in new ideas/procedure to improve the quality of after care service and Customer Journey.
- Help continuous improvement in customer satisfaction ratings.
About The Candidate:
- Interpersonal skills in dealing with internal and external customers.
- Confident and able to demonstrate negotiation skills.
- Ability to stay calm, professional and display patience when dealing directly with customer complaints.
- Recognise the importance of customer service.
- Able to work independently ensuring our aftersales service is impartial.
- Intermediate skills in Microsoft Excel, COINS and Word.
- Some technical knowledge of house building, including electrical, plumbing, and specific understanding of defects and specification of remedial works preferred but not essential.
Customer Care Coordinator (Construction) in Bury St Edmunds employer: Tradeline Recruitment
Join a dynamic team as a CPCS Telehandler in the vibrant Leicester area, where we prioritise your growth and well-being. Our supportive work culture fosters long-term relationships and offers ongoing contracts for those who excel on-site, alongside competitive pay and comprehensive benefits. Experience the unique advantage of working in a collaborative environment that values safety and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator (Construction) in Bury St Edmunds
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Tradeline Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Tradeline Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Care Coordinator (Construction) in Bury St Edmunds
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Tradeline Recruitment.
How to prepare for a job interview at Tradeline Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Tradeline Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Tradeline Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
