At a Glance
- Tasks: Support live operations, manage order flow, and ensure timely deliveries.
- Company: Join TradeKart, the UK's fastest-growing marketplace for tradespeople.
- Benefits: Enjoy 25 days holiday, birthday leave, hybrid working, and performance bonuses.
- Other info: Exciting growth opportunities in a collaborative and inclusive environment.
- Why this job: Be part of a dynamic team transforming the trades industry with innovative tech.
- Qualifications: Strong relationship-building skills and a can-do attitude.
The predicted salary is between 28800 - 43200 £ per year.
Welcome to TradeKart! Launched in January 2022, we’re the UK’s fastest-growing marketplace for Tradespeople. We\'re a young, ambitious and fast-growing tech start-up, focused on improving the lives of tradespeople, helping them to work smarter, not harder. The rapid delivery app for tradespeople (think Deliveroo for construction), we make it easier for plumbers, decorators, builders & electricians to purchase products from the brands and merchants they know and trust.
Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
We’re building a brand that positively impacts everyone within the trade community - tradespeople, merchants, manufacturers, and of course, the TradeKart team, a diverse and collaborative bunch of talented individuals.
Our Mission
At TradeKart, we’re on a mission to serve and unite the trade community through technology that will save them valuable time. We’re a young, ambitious, tech start up, looking to positively disrupt a construction space that is dominated by analogue processes and inefficiency.
The Purpose of this role
To support the delivery of exceptional live operations performance across TradeKart’s delivery services; ensuring consistent on-time, high-quality fulfilment across our operating hours. This role works in close collaboration with the Head of Live Operations to manage real-time order flow, coordinate couriers, communicate with customers and relevant stakeholders, and resolve operational issues quickly and effectively. The Live Operations Manager will help maintain our OTIF% and customer satisfaction while enabling the Live Ops function to scale efficiently.
We’re looking for people with proven experience in rapid delivery operations – ideally from Uber, Deliveroo, Glovo, Getir or similar platforms – who know what it takes to run fast, high-performance live ops at scale.
Responsibilities
- Act as deputy to Head of Live Operations - UK
- Effectively manage operational resources ensuring delivery of business requirements and targets
- Train, develop and coach existing and onboarding team members
- Conduct performance related conversations that drive personal and professional development with the team
- Monitor live orders to ensure delivery within promised timeframes
- Manage SLA breaches and trigger rapid resolutions
- Adjust courier resourcing in real time to match demand
- Build relationships with and liaise with courier partners on live operational issues
- Provide operational updates to merchants and partners
- Log and flag delivery issues for cost reconciliations
- Support tracking and reporting of live operations metrics
What we’re looking for
- Ability to build and maintain strong and robust relationships with internal and external customers and partners
- Tailor communications to audiences in line with our Values
- Provide operational updates to merchants and partners
- A can-do attitude with an eye for continuous improvement
This is an exciting opportunity to join a dynamic and innovative company at the forefront of the trades industry. If you are passionate about driving business growth and have a strong understanding of Live Operations, we want to hear from you. Apply now to be a part of TradeKart\'s success story.
What’s in it for you
Our team is our driving force and we’re passionate about building a workplace where everyone can be at their best. Here are some of the perks you’ll enjoy:
- 25 days per annum plus bank holidays (for full time employees)
- Birthday Leave - your birthday off work or the day before/after if it falls at a weekend
- EMI Share Scheme
- Team get-togethers, including Christmas & Summer Team Events
- 3:2 Hybrid working
- Early finish and re-set days
- No internal meeting Wednesdays
- Betterspace (wellbeing platform)
- Personal and professional development fund
- Performance Based Bonus
- Partner perks
- Celebrating small wins!
TradeKart is an equal opportunity employer and we\'re committed to creating an inclusive environment for all of our applicants. As this role is based in the UK, candidates must have the right to live and work in the UK. Candidates without these rights will not be considered.
Live Operations Coordinator – UK in Marlow employer: TradeKart
At TradeKart, we pride ourselves on being a dynamic and innovative tech start-up that is revolutionising the trades industry. Our collaborative work culture fosters personal and professional growth, offering employees generous benefits such as 25 days of annual leave, birthday leave, and a performance-based bonus. Join us in making a meaningful impact within the trade community while enjoying a supportive environment that celebrates achievements and prioritises well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Live Operations Coordinator – UK in Marlow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to TradeKart. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, demonstrate your problem-solving abilities during interviews or networking events. Think of it as a live demo of what you can bring to the table.
✨Tip Number 3
Be proactive! Follow up after interviews with a thank-you note that highlights something specific from your conversation. It shows you're genuinely interested and keeps you top of mind.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on being part of the TradeKart family!
We think you need these skills to ace Live Operations Coordinator – UK in Marlow
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining TradeKart and making a difference in the trades community.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the responsibilities of the Live Operations Coordinator role. We love seeing candidates who take the time to connect their background with what we do!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at TradeKart.
How to prepare for a job interview at TradeKart
✨Know the Company Inside Out
Before your interview, make sure you research TradeKart thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Problem-Solving Skills
As a Live Operations Coordinator, you'll need to handle real-time issues. Prepare examples from your past experiences where you've successfully resolved operational challenges. This will demonstrate your ability to think on your feet and manage pressure.
✨Emphasise Team Collaboration
TradeKart values a collaborative environment. Be ready to discuss how you've worked with teams in the past, especially in high-pressure situations. Highlight your communication skills and how you build relationships with both internal and external partners.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's future plans, team dynamics, or how they measure success in the Live Operations department. This shows you're engaged and thinking about your potential role in their growth.
