Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support live operations, manage order flow, and ensure timely deliveries.
- Company: Join TradeKart, the UK's fastest-growing marketplace for tradespeople.
- Benefits: Enjoy 25 days holiday, birthday leave, hybrid working, and performance bonuses.
- Other info: Exciting growth opportunities in a collaborative and inclusive environment.
- Why this job: Be part of a dynamic team transforming the trades industry with innovative tech.
- Qualifications: Strong relationship-building skills and a can-do attitude.
The predicted salary is between 36000 - 60000 £ per year.
Welcome to TradeKart! Launched in January 2022, we’re the UK’s fastest-growing marketplace for Tradespeople. We\’re a young, ambitious and fast-growing tech start-up, focused on improving the lives of tradespeople, helping them to work smarter, not harder. The rapid delivery app for tradespeople (think Deliveroo for construction), we make it easier for plumbers, decorators, builders & electricians to purchase products from the brands and merchants they know and trust.
We’re building a brand that positively impacts everyone within the trade community – tradespeople, merchants, manufacturers, and of course, the TradeKart team, a diverse and collaborative bunch of talented individuals.
Our Mission
At TradeKart, we’re on a mission to serve and unite the trade community through technology that will save them valuable time. We’re a young, ambitious, tech start up, looking to positively disrupt a construction space that is dominated by analogue processes and inefficiency.
The Purpose of this role
To support the delivery of exceptional live operations performance across TradeKart’s delivery services; ensuring consistent on-time, high-quality fulfilment across our operating hours. This role works in close collaboration with the Head of Live Operations to manage real-time order flow, coordinate couriers, communicate with customers and relevant stakeholders, and resolve operational issues quickly and effectively. The Live Operations Manager will help maintain our OTIF% and customer satisfaction while enabling the Live Ops function to scale efficiently.
Responsibilities
- Act as deputy to Head of Live Operations – UK
- Effectively manage operational resources ensuring delivery of business requirements and targets
- Train, develop and coach existing and onboarding team members
- Conduct performance related conversations that drive personal and professional development with the team
- Monitor live orders to ensure delivery within promised timeframes
- Manage SLA breaches and trigger rapid resolutions
- Adjust courier resourcing in real time to match demand
- Build relationships with and liaise with courier partners on live operational issues
- Provide operational updates to merchants and partners
- Log and flag delivery issues for cost reconciliations
- Support tracking and reporting of live operations metrics
What we’re looking for
- Ability to build and maintain strong and robust relationships with internal and external customers and partners
- Tailor communications to audiences in line with our Values
- Provide operational updates to merchants and partners
- A can-do attitude with an eye for continuous improvement
This is an exciting opportunity to join a dynamic and innovative company at the forefront of the trades industry. If you are passionate about driving business growth and have a strong understanding of Live Operations, we want to hear from you. Apply now to be a part of TradeKart\’s success story.
What’s in it for you
Our team is our driving force and we’re passionate about building a workplace where everyone can be at their best. Here are some of the perks you’ll enjoy:
- 25 days per annum plus bank holidays (for full time employees)
- Birthday Leave – your birthday off work or the day before/after if it falls at a weekend
- EMI Share Scheme
- Team get-togethers, including Christmas & Summer Team Events
- 3:2 Hybrid working
- Early finish and re-set days
- No internal meeting Wednesdays
- Betterspace (wellbeing platform)
- Personal and professional development fund
- Performance Based Bonus
- Partner perks
- Celebrating small wins!
TradeKart is an equal opportunity employer and we\’re committed to creating an inclusive environment for all of our applicants. As this role is based in the UK, candidates must have the right to live and work in the UK. Candidates without these rights will not be considered.
Live Operations Coordinator – UK employer: TradeKart
Contact Detail:
TradeKart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Live Operations Coordinator – UK
✨Tip Number 1
Network like a pro! Get out there and connect with people in the trades industry. Attend events, join online forums, or even hit up social media groups. The more connections we make, the better our chances of landing that Live Operations Coordinator gig!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in live operations and how you can help improve their processes. We want to see that can-do attitude and your knack for problem-solving!
✨Tip Number 3
Research, research, research! Know TradeKart inside out before any interviews. Understand their mission and values, and think about how you can contribute to their success. This will show them you're genuinely interested and ready to jump in!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the TradeKart team and making a difference in the trades community!
We think you need these skills to ace Live Operations Coordinator – UK
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining TradeKart and making a difference in the trades community.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with our mission and the specific responsibilities of the Live Operations Coordinator role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the team. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at TradeKart!
How to prepare for a job interview at TradeKart
✨Know the Company Inside Out
Before your interview, make sure you research TradeKart thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Problem-Solving Skills
As a Live Operations Coordinator, you'll need to handle real-time issues efficiently. Prepare examples from your past experiences where you've successfully resolved operational challenges. This will demonstrate your ability to think on your feet and manage pressure.
✨Emphasise Team Collaboration
TradeKart values a collaborative environment, so be ready to discuss how you've worked with others in previous roles. Highlight your experience in training or coaching team members, as well as how you’ve built strong relationships with partners and customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role. Inquire about the team dynamics, the tools they use for live operations, or how they measure success in this position. This shows you're thinking ahead and are genuinely interested in contributing to their success.