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- Tasks: Provide top-notch support to traders and resolve their inquiries with expertise.
- Company: Dynamic proprietary trading firm in the UK with a focus on trader success.
- Benefits: Flexible hours, competitive pay, and a supportive team environment.
- Why this job: Join a fast-paced industry and make a real difference for traders every day.
- Qualifications: 2+ years of experience in technical support and a passion for customer service.
- Other info: Opportunity to work in a vibrant trading environment with growth potential.
The predicted salary is between 36000 - 60000 £ per year.
A proprietary trading firm in the UK is seeking a Trader Support Specialist to assist traders during UK time zones. The successful candidate will act as the primary contact for inquiries, providing exceptional support through various channels. This role requires strong analytical and technical support skills, along with a passion for customer service. Candidates should have 2+ years of experience and be willing to work flexible hours aligned with the US trading session.
Trader Success Specialist — White-Glove Tech Support employer: Tradeify
Contact Detail:
Tradeify Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trader Success Specialist — White-Glove Tech Support
✨Tip Number 1
Network like a pro! Reach out to current or former Trader Success Specialists on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Show off your analytical skills! Prepare for interviews by brushing up on common trading scenarios and how you’d support traders in those situations. We want to see your problem-solving prowess!
✨Tip Number 3
Be flexible with your availability. Since this role aligns with US trading hours, let potential employers know you’re ready to adapt your schedule. It shows commitment and enthusiasm!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Trader Success Specialist — White-Glove Tech Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in customer support and technical roles. We want to see how your skills align with the Trader Success Specialist position, so don’t be shy about showcasing your analytical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can contribute to our team. We love seeing candidates who can connect their experiences to the role, so make it personal and engaging.
Showcase Your Technical Skills: Since this role involves tech support, highlight any relevant technical skills or tools you’ve used in the past. We’re looking for someone who can quickly adapt and provide top-notch support, so let us know what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Tradeify
✨Know Your Trading Stuff
Make sure you brush up on your trading knowledge and the specific tools used in the industry. Familiarise yourself with common trading platforms and analytical tools, as this will show your potential employer that you're not just a support specialist but also someone who understands the trader's world.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about situations where you went above and beyond to help a client or resolved a tricky issue. This role is all about supporting traders, so demonstrating your passion for customer service will set you apart.
✨Be Ready for Technical Questions
Expect some technical questions during the interview. Brush up on your troubleshooting skills and be prepared to discuss how you would handle specific technical issues that traders might face. Showing that you can think on your feet will impress the interviewers.
✨Flexibility is Key
Since the role requires working flexible hours aligned with US trading sessions, be ready to discuss your availability. Highlight any previous experience working non-standard hours and express your willingness to adapt to the needs of the traders you’ll be supporting.
