At a Glance
- Tasks: Provide friendly and professional support to customers throughout their order journey.
- Company: TRADEBE is a growing company focused on excellent customer service and teamwork.
- Benefits: Enjoy a competitive salary, annual bonus, flexible benefits, and a contributory pension.
- Other info: This is an entry-level, full-time position perfect for students or recent graduates.
- Why this job: Join a vibrant team that values collaboration and personal growth while making a real impact.
- Qualifications: No specific experience required; just bring your enthusiasm and communication skills!
What will you do? Make an impact! Main purpose of job: Due to continued growth and success, we are looking for proactive and enthusiastic team members who provide excellent, friendly, and professional service to our customers. Our customer support team members actively improve our culture of customer delivery and take responsibility for making our department a great place to work. In this role, you will understand customer needs, communicate effectively, and exceed internal service levels. Your responsibilities will include: * Providing outstanding support to our customers throughout the end-to-end process order to cash life cycle, from inquiry through to invoicing. * This means ensuring excellent communication with our Sales, Operations, and Finance teams, and keeping the customer always informed via email and telephone. * You will be responsible for inquiry management, sales order creation, complete NCRs, invoice queries, and recording complaints accurately and in a timely way for customers on our SAP system. * You will be the internal buddy for our sales team, ensuring an excellent customer experience from start to finish. Do you have what it takes? * Experience of working as one team across multiple telephony channels, you will personalise each interaction with a customer to provide support during the end-to-end life cycle. * Experience of detailed communications with customers (Telephone, Email, Live Chat, and written correspondence). * Processing customer sales orders, dealing with customer requests and using multiple systems on a day-to-day basis. * Raising quotes, sales orders, NCRs, invoice queries, and complaints, completing these within management SLAs. We expect you to BE ACCOUNTABLE, DRIVE RESULTS, EMBRACE CHANGE, and possess high levels of COLLABORATION! What's in for you? * Competitive salary - £26,000 + Bonus * 5% annual bonus * Contributory Pension * Flexible benefits (access to our benefits platform for discounts and cash back on shopping purchases, gyms and leisure activities, cycle to work scheme and dedicated wellbeing centre)
Customer Support Advisor in Warrington employer: TRADEBE
TRADEBE is an exceptional employer dedicated to fostering a culture of sustainability and compliance within the healthcare sector. With a strong focus on employee development, we offer comprehensive training opportunities and a supportive work environment that encourages innovation and growth. Located in the UK, our team enjoys competitive salaries, annual bonuses, and a generous pension scheme, all while contributing to meaningful environmental initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TRADEBE. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TRADEBE before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Advisor in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TRADEBE:Your cover letter is your chance to shine! Tell us why you want to work at TRADEBE specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TRADEBE!
How to prepare for a job interview at TRADEBE
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
