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- Tasks: Provide outstanding customer support and ensure excellent communication throughout the order process.
- Company: Join Tradebe, a leader in sustainability and recycling.
- Benefits: Competitive salary, annual bonus, flexible benefits, and a contributory pension.
- Other info: Be part of a team that values accountability, results, and collaboration.
- Why this job: Make a real impact while working in a supportive and collaborative environment.
- Qualifications: Experience in customer service and effective communication across multiple channels.
The predicted salary is between 26000 - 26000 £ per year.
Discover Tradebe. Tradebe is a group of industrial businesses committed to creating a more sustainable planet and making significant contributions to human wellbeing. In the UK, we are leaders focused on recycling, energy recovery, and the circular economy, managing all different environmental liabilities in a sustainable way.
What will you do? Make an impact! Due to continued growth and success, we are looking for proactive and enthusiastic team members who provide excellent, friendly, and professional service to our customers. Our customer support team members actively improve our culture of customer delivery and take responsibility for making our department a great place to work. In this role, you will understand customer needs, communicate effectively, and exceed internal service levels.
Your responsibilities will include:
- Providing outstanding support to our customers throughout the end-to-end process order to cash life cycle, from inquiry through to invoicing.
- Ensuring excellent communication with our Sales, Operations, and Finance teams, and keeping the customer always informed via email and telephone.
- Managing inquiries, creating sales orders, completing NCRs, handling invoice queries, and recording complaints accurately and in a timely way for customers on our SAP system.
- Being the internal buddy for our sales team, ensuring an excellent customer experience from start to finish.
Do you have what it takes?
- Experience of working as one team across multiple telephony channels, personalising each interaction with a customer to provide support during the end-to-end life cycle.
- Experience of detailed communications with customers (Telephone, Email, Live Chat, and written correspondence).
- Processing customer sales orders, dealing with customer requests, and using multiple systems on a day-to-day basis.
- Raising quotes, sales orders, NCRs, invoice queries, and complaints, completing these within management SLAs.
We expect you to BE ACCOUNTABLE, DRIVE RESULTS, EMBRACE CHANGE, and possess high levels of COLLABORATION!
What’s in it for you?
- Competitive salary - £26,000 + Bonus
- 5% annual bonus
- Contributory Pension
- Flexible benefits (access to our benefits platform for discounts and cash back on shopping purchases, gyms and leisure activities, cycle to work scheme, and dedicated wellbeing centre)
Ready to make a difference? Apply now!
Tradebe is committed to guaranteeing selection processes based on merit and skills free of any bias based on age, gender, sexual orientation, religion, or nationality. We believe in equal opportunities, and we work for it.
Customer Support Advisor employer: Tradebe
Contact Detail:
Tradebe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tradebe and their commitment to sustainability. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers through various channels, it’s crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common customer scenarios with a friend.
✨Tip Number 3
Show your enthusiasm! When you’re in the interview, let your passion for customer service shine through. Share examples of how you've gone above and beyond for customers in the past – it’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to keep yourself fresh in their minds and show your professionalism.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer support shine through! We want to see how excited you are about making a difference and providing excellent service. A bit of personality goes a long way!
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer support or similar roles. We love seeing how your skills align with what we do at Tradebe, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to follow. Use bullet points if it helps to break down your skills and experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tradebe
✨Know the Company
Before your interview, take some time to research Tradebe and their commitment to sustainability. Understanding their mission and values will help you align your answers with what they stand for, showing that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Support Advisor, effective communication is key. Prepare examples of how you've successfully handled customer inquiries or complaints in the past. Be ready to demonstrate your ability to communicate clearly and professionally, whether it's over the phone, via email, or through live chat.
✨Highlight Team Collaboration
Tradebe values collaboration, so be sure to share experiences where you've worked effectively within a team. Discuss how you’ve contributed to a positive team environment and how you can support the sales team as an internal buddy, ensuring a seamless customer experience.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the role, such as managing multiple inquiries or resolving invoice queries, and prepare thoughtful responses that showcase your proactive approach and accountability.