At a Glance
- Tasks: Support customers and teams in a fast-paced office, managing orders and documentation.
- Company: Join Tradebe, a global leader in environmental services with a focus on sustainability.
- Benefits: Enjoy 33 days holiday, a pension scheme, and training opportunities.
- Other info: Great opportunity for growth in a dynamic, regulated industry.
- Why this job: Make a real impact in Life Science while developing your career in a supportive environment.
- Qualifications: Customer service experience preferred; strong organisational and communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Customer Service Support – Life Science (Purification Division) Heysham, United Kingdom | On-site
Who We Are
We are Tradebe, a global environmental services company operating across industrial and Life Science sectors with a strong focus on sustainability, safety, and regulatory compliance. This role sits within our Life Science business unit, specifically in the Purification division, which supports highly regulated operations involving waste management, logistics coordination, and compliance-driven customer services. Through our work, we help ensure safe, efficient, and environmentally responsible handling of materials for our customers and partners.
What We Are Looking For
We are seeking a Customer Service Support professional to join our Heysham site. This role is ideal for a motivated and enthusiastic individual who enjoys working in a fast-paced office environment, supporting customers and internal teams, and managing detailed administrative processes with accuracy and care. You will play a key role in ensuring smooth order processing, documentation control, and communication between customers, transport, and operational teams.
Role Overview
To provide day-to-day administrative and operational support within the Customer Service team, ensuring accurate processing of orders, documentation, and service requests. The role requires close collaboration with customers, transport, operations, and finance teams, with a strong focus on compliance, efficiency, and service quality.
Key Responsibilities
- Process customer orders and service requests accurately in internal systems
- Act as a first point of contact for customers via phone, email, and Microsoft Teams
- Liaise with operations and transport teams to arrange collections and deliveries
- Manage and complete documentation related to waste transport and compliance requirements
- Support export and import administrative processes (training provided)
- Handle customer queries, issues, and complaints, ensuring timely resolution
- Support invoicing activities and liaise with Finance to resolve account queries
- Maintain and update internal systems, including SAP (where applicable)
- Use Microsoft Excel to track volumes and customer account activity
- Assist with pricing requests, quotations, and customer documentation
- Support general administrative tasks within the Customer Service team
- Ensure all activities are completed in line with KPIs, SLAs, and company procedures
Requirements
- 1–2 years’ experience in a customer service or administrative role (preferred but not essential)
- Strong organisational skills and attention to detail, especially with documentation
- Good communication skills and a professional, customer-focused approach
- Basic proficiency in Microsoft Office (Excel, Outlook, Word)
- Experience in logistics, transport, chemicals, or waste-related industries is an advantage
- Exposure to SAP or similar systems is desirable
- Understanding of import/export processes is a plus
What We Offer
- Monday to Friday working hours (09:00 – 17:00)
- Office-based role in Heysham
- 33 days holiday (including bank holidays)
- Contributory pension scheme
- Training and development opportunities
- Exposure to international and regulated Life Science operations
- Opportunity for growth and potential progression into commercial support activities
Candidate Profile
We are looking for someone who is:
- Enthusiastic, personable, and flexible
- A strong team player, willing to support colleagues during busy periods
- Reliable and committed, with an interest in building long-term customer relationships
- Interested in learning and developing within a structured business environment
If you are looking for a customer-focused role within a regulated and purpose-driven Life Science environment, we would love to hear from you.
Customer Service Representative employer: Tradebe
Tradebe is an exceptional employer located in Heysham, offering a dynamic work culture that prioritises sustainability and compliance within the Life Science sector. Employees benefit from a supportive environment with opportunities for professional growth, comprehensive training, and a generous holiday allowance, all while contributing to meaningful operations that ensure environmental responsibility. Join us to be part of a dedicated team that values collaboration and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their focus on sustainability and compliance, and think about how your skills can contribute to their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with customers and teams, being clear and confident in your communication is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience and skills that match the job description, especially your organisational skills and attention to detail.
Show Your Enthusiasm:Let your passion shine through in your application! We want to see your motivation for working in a fast-paced environment and your eagerness to support customers and internal teams. A positive attitude goes a long way!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. Make it easy for us to see how you meet the requirements and why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Tradebe
✨Know the Company Inside Out
Before your interview, take some time to research Tradebe and its Purification division. Understand their focus on sustainability and compliance, as well as their role in the Life Science sector. This knowledge will help you demonstrate your genuine interest in the company and how you can contribute to their mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service abilities. Think about times when you resolved a customer issue or improved a process. Be ready to discuss how you can apply these skills in a fast-paced environment, especially in handling queries and complaints.
✨Familiarise Yourself with Relevant Tools
Since the role involves using Microsoft Office and possibly SAP, brush up on your skills with these tools. If you have experience with Excel, be prepared to discuss how you've used it to track data or manage documentation. Showing that you're comfortable with these systems will give you an edge.
✨Demonstrate Team Spirit
Tradebe values teamwork, so be ready to talk about how you work collaboratively with others. Share examples of how you've supported colleagues during busy times or contributed to team goals. Highlighting your flexibility and reliability will resonate well with the interviewers.
