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- Tasks: Provide outstanding customer support throughout the order process, ensuring excellent communication.
- Company: Join Tradebe, a leader in recycling and sustainability, committed to a better planet.
- Benefits: Enjoy a competitive salary, annual bonus, flexible benefits, and a contributory pension.
- Why this job: Make a real impact while working in a supportive and collaborative environment.
- Qualifications: Experience in customer service and effective communication across various channels is essential.
- Other info: Embrace change and drive results in a company that values equal opportunities.
The predicted salary is between 18000 - 30000 £ per year.
Discover Tradebe Tradebe is a group of industrial businesses with the commitment of creating a more sustainable planet and making significant contributions to human wellbeing. In the UK, we are leaders focused on recycling, energy recovery and circular economy, managing all different environmental liabilities in a sustainable way. What will you do? Make an impact! Due to continued growth and success, we are looking for proactive and enthusiastic team members who provide excellent, friendly, and professional service to our customers. Our customer support team members actively improve our culture of customer delivery and take responsibility for making our department a great place to work. In this role, you will understand customer needs, communicate effectively, and exceed internal service levels. Your responsibilities will include: * Providing outstanding support to our customers throughout the end-to-end process order to cash life cycle, from inquiry through to invoicing. * This means ensuring excellent communication with our Sales, Operations, and Finance teams, and keeping the customer always informed via email and telephone. * You will be responsible for inquiry management, sales order creation, complete NCRs, invoice queries, and recording complaints accurately and in a timely way for customers on our SAP system. * You will be the internal buddy for our sales team, ensuring an excellent customer experience from start to finish. Do you have what it takes? * Experience of working as one team across multiple telephony channels, you will personalise each interaction with a customer to provide support during the end-to-end life cycle. * Experience of detailed communications with customers (Telephone, Email, Live Chat, and written correspondence). * Processing customer sales orders, dealing with customer requests and using multiple systems on a day-to-day basis. * Raising quotes, sales orders, NCRs, invoice queries, and complaints, completing these within management SLAs. We expect you to BE ACCOUNTABLE , DRIVE RESULTS , EMBRACE CHANGE , and possess high levels of COLLABORATION ! What\’s in it for you? * Competitive salary – £25k (£28k realistic OTE) * 5% annual bonus * Contributory Pension * Flexible benefits (access to our benefits platform for discounts and cash back on shopping purchases, gyms and leisure activities, cycle to work scheme and dedicated wellbeing centre) Ready to make a difference? Apply now! #TeamTradebe #SustainableCareers #TradebeJobs If this offer does not match your expectations, but you would like to develop your career in a company that promotes circular economy and sustainability, register on our Career Page, and don\’t miss out on new job opportunities! ?? Tradebe is committed to guaranteeing selection processes based on merit and skills free of any bias based on age, gender, sexual orientation, religion, or nationality. We believe in equal opportunities, and we work for it. TPBN1_UKTJ
Customer Support Advisor employer: Tradebe Management Ltd
Contact Detail:
Tradebe Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with the recycling and circular economy sectors. Understanding Tradebe's mission and values will help you align your responses during interviews, showcasing your enthusiasm for sustainability.
✨Tip Number 2
Practice your communication skills across different channels. Since the role involves interacting via phone, email, and live chat, being comfortable and confident in these mediums will set you apart from other candidates.
✨Tip Number 3
Demonstrate your ability to work collaboratively. Prepare examples of how you've successfully worked in teams before, as this role emphasises collaboration with sales, operations, and finance teams.
✨Tip Number 4
Showcase your problem-solving skills. Be ready to discuss how you've handled customer complaints or inquiries in the past, highlighting your accountability and results-driven approach.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Support Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer support, communication skills, and any familiarity with systems like SAP. Use bullet points for clarity and focus on achievements that demonstrate your ability to drive results.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s commitment to sustainability. Provide specific examples of how you have successfully managed customer inquiries and collaborated with teams in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Tradebe Management Ltd
✨Understand the Company Values
Before your interview, take some time to research Tradebe's commitment to sustainability and their role in the circular economy. Showing that you align with their values will demonstrate your genuine interest in the company.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you provided excellent customer service. Be ready to discuss how you handled inquiries, complaints, or difficult situations, as this will showcase your problem-solving skills.
✨Familiarise Yourself with SAP
Since the role involves using the SAP system for managing orders and customer interactions, having a basic understanding of how it works can give you an edge. If you have experience with similar systems, be sure to mention it.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, practice clear and concise responses, and be prepared to demonstrate how you would communicate with customers across different channels like email and phone.
