At a Glance
- Tasks: Provide outstanding support to customers and manage inquiries throughout the order process.
- Company: Join Tradebe, a leader in sustainable environmental services.
- Benefits: Competitive salary, bonus, flexible benefits, and a contributory pension.
- Other info: Dynamic team culture with a focus on collaboration and personal growth.
- Why this job: Make a real impact while helping create a more sustainable planet.
- Qualifications: Experience in customer support and effective communication skills.
The predicted salary is between 26000 - 26000 € per year.
Discover Tradebe. Tradebe is a group of industrial businesses with the commitment of creating a more sustainable planet and making significant contributions to human wellbeing. In the UK, we are leaders focused on recycling, energy recovery and circular economy, managing all different environmental liabilities in a sustainable way.
What will you do? Make an impact!
Main purpose of job: Due to continued growth and success, we are looking for proactive and enthusiastic team members who provide excellent, friendly, and professional service to our customers. Our customer support team members actively improve our culture of customer delivery and take responsibility for making our department a great place to work. In this role, you will understand customer needs, communicate effectively, and exceed internal service levels.
Your responsibilities will include:
- Providing outstanding support to our customers throughout the end-to-end process order to cash life cycle, from inquiry through to invoicing.
- Ensuring excellent communication with Sales, Operations, and Finance teams, and keeping the customer always informed via email and telephone.
- Managing inquiries, sales order creation, completing NCRs, invoice queries, and recording complaints accurately and in a timely way on our SAP system.
- Being the internal buddy for our sales team, ensuring an excellent customer experience from start to finish.
Do you have what it takes?
- Experience of working as one team across multiple telephony channels, personalising each interaction with a customer to provide support during the end-to-end life cycle.
- Experience of detailed communications with customers (Telephone, Email, Live Chat, and written correspondence).
- Processing customer sales orders, dealing with customer requests and using multiple systems on a day-to-day basis.
- Raising quotes, sales orders, NCRs, invoice queries, and complaints, completing these within management SLAs.
We expect you to BE ACCOUNTABLE, DRIVE RESULTS, EMBRACE CHANGE, and possess high levels of COLLABORATION!
What’s in it for you?
- Competitive salary – £26,000 + Bonus.
- 5% annual bonus.
- Contributory Pension.
- Flexible benefits (access to our benefits platform for discounts and cash back on shopping purchases, gyms and leisure activities, cycle to work scheme and dedicated wellbeing centre).
Tradebe is committed to guaranteeing selection processes based on merit and skills free of any bias based on age, gender, sexual orientation, religion, or nationality. We believe in equal opportunities, and we work for it.
Customer Support Advisor in Warrington employer: Tradebe Environmental Services
Tradebe is an exceptional employer, dedicated to fostering a culture of collaboration and accountability within the environmental services sector. With a competitive salary, annual bonus, and a range of flexible benefits, employees are empowered to thrive both personally and professionally. Located in the UK, our commitment to sustainability not only enhances employee satisfaction but also allows team members to make a meaningful impact on the planet while enjoying a supportive work environment.
Contact Detail:
Tradebe Environmental Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Warrington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tradebe. Understand their mission and values, especially their commitment to sustainability. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer support scenarios with a friend or family member. This will help you feel more confident when discussing how you handle inquiries and complaints during the interview. Plus, it’s a great way to showcase your communication skills!
✨Tip Number 3
Show off your teamwork skills! Since collaboration is key at Tradebe, be ready to share examples of how you've worked effectively in a team before. Highlight any experiences where you’ve supported colleagues or contributed to a positive work environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Support Advisor in Warrington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your experience in customer service and how you can contribute to our mission of sustainability at Tradebe.
Showcase Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your ability to engage with customers effectively. Use clear and concise language in your written application to reflect your communication style.
Highlight Team Collaboration:We value collaboration, so mention any experiences where you've worked as part of a team. Share examples of how you’ve contributed to a positive team environment and supported your colleagues.
Apply Through Our Website:For the best chance of success, apply directly through our website. This ensures your application gets to the right people and shows your enthusiasm for joining our team at Tradebe!
How to prepare for a job interview at Tradebe Environmental Services
✨Know the Company Inside Out
Before your interview, take some time to research Tradebe and their commitment to sustainability. Understand their services in recycling and energy recovery, as well as their approach to customer support. This knowledge will help you demonstrate your genuine interest in the company and how you can contribute to their mission.
✨Showcase Your Communication Skills
As a Customer Support Advisor, effective communication is key. Prepare examples of how you've successfully managed customer inquiries in the past, whether through phone, email, or live chat. Highlight your ability to personalise interactions and keep customers informed throughout the process.
✨Demonstrate Team Collaboration
Tradebe values collaboration, so be ready to discuss your experience working in teams. Share specific instances where you’ve worked closely with sales, operations, or finance teams to enhance customer service. This will show that you understand the importance of teamwork in delivering excellent customer experiences.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complaints. Think about potential challenges you might face in the role and how you would address them. Practising these scenarios will help you feel more confident and articulate during the interview.
