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- Tasks: Lead a membership team to deliver exceptional service and support to our members.
- Company: Join Prospect, the trade union for over 162,000 professionals across the UK.
- Benefits: Competitive salary, inner London weighting, and opportunities for career development.
- Why this job: Make a real difference in the lives of working people while developing your leadership skills.
- Qualifications: Experience in line management, excellent communication, and organisational skills required.
- Other info: Exciting opportunity to work with Microsoft Dynamics and improve member services.
The predicted salary is between 43000 - 48000 £ per year.
Organisation name: Prospect
Salary: £43,128 (plus inner London weighting of £3,255) per annum
Closing date: Wed, 04 Feb 2026 - 12:00
Job location: London
Interview date: 11 Feb 2026
Hours: 35
Website: Apply Now
About this Role
About Prospect: Prospect is the trade union of choice for over 162,000 professionals, specialists and managers from across the UK. Our members vary from nuclear physicists and engineers to film directors and cinematographers – with many more in between. For each of these members we provide advice, support, and representation. Join us and you can make a real difference to the lives of working people.
What is the role?
Prospect is recruiting for a Membership Team Leader to join our established Member Contact Centre. As a Team Leader within this department, you will use your positive attitude, management experience and business knowledge to deliver an excellent service to Prospect members. The purpose of this role is to lead our membership team in providing great member service for all our members, whilst working closely with other teams including communications, digital and finance departments. Ensuring the team achieve KPI’s and driving key projects within the union. This role is full of potential as you will have the chance to be involved in developing our service to members and to manage, mentor and develop a team of administrators. We will look to you to ensure the Member Contact Centre is providing a high level of support to members by ensuring records and subscriptions are kept up to date and to help improve Prospect’s overall member service. Following the launch of our Microsoft Dynamics system in 2025 you will be the product owner, playing a key role in maintaining and improving the system for the team and the wider organisation. This is an exciting career opportunity with member service at its heart and plenty of room for development.
Knowledge, Skills & Experience
- Excellent organisational skills: multi-tasker able to meet deadlines and manage own workload
- Great attention to detail
- Excellent interpersonal skills
- Knowledge of data protection
- Excellent spoken and written communication skills
- Line Management experience ideally in a contact centre environment
- Excellent problem solving skills
- Strong IT and Excel competency
Experience
- Proven track record of line managing a high performing team
- Experience working for a Trade Association, Professional Body or similar membership based organisation
- Experience of using Customer Relationship Management (CRM) systems, ideally Microsoft Dynamics
- Experience working with records and databases
- Experience in compiling complex reports
- Experience of working in a contact centre environment (or similar)
- Proven proficiency and high accuracy in verifying and checking data
- Experience in the development and review of procedures and audits
Prospect | Team Leader Membership in London employer: Trade Union Congress
Contact Detail:
Trade Union Congress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prospect | Team Leader Membership in London
✨Tip Number 1
Get to know the company inside out! Research Prospect's values, mission, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process. We all love a good chat!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills match the role of Membership Team Leader. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Prospect | Team Leader Membership in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Membership Team Leader role. Highlight your relevant experience in managing teams and providing excellent member service, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t forget to emphasise your organisational skills and attention to detail. We want to see how you’ve successfully managed workloads and met deadlines in previous roles, especially in a contact centre environment.
Be Personable: Since this role involves a lot of interaction with members, let your personality shine through in your application. Use clear and engaging language to demonstrate your excellent communication skills and interpersonal abilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Prospect team!
How to prepare for a job interview at Trade Union Congress
✨Know Your Stuff
Make sure you understand Prospect's mission and values. Familiarise yourself with their services and the role of a Membership Team Leader. This will help you demonstrate your genuine interest in the organisation and how you can contribute to their goals.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed projects. Highlight your ability to motivate others, meet KPIs, and improve processes. This is crucial for a role that involves mentoring and developing a team.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and how you handle challenges in a contact centre environment. Think of specific situations where you resolved conflicts or improved member service, and be ready to discuss these in detail.
✨Demonstrate Your IT Savvy
Since you'll be working with Microsoft Dynamics, brush up on your CRM knowledge. Be prepared to discuss your experience with data management and how you can leverage technology to enhance member services. Showing confidence in this area will set you apart.
