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- Tasks: Manage client relationships and ensure a seamless onboarding experience.
- Company: Join Trade Mastermind, the UK's fastest-growing business coaching platform for construction and trade businesses.
- Benefits: Enjoy tailored training, vibrant team culture, on-site gym access, and subsidised food options.
- Why this job: Be part of a passionate team making a real impact in the trade sector while developing your career.
- Qualifications: 3+ years in account management or customer service with strong communication skills required.
- Other info: This is an office-based role in Peterborough; relocation may be necessary.
The predicted salary is between 29000 - 46000 £ per year.
About Trade Mastermind
Trade Mastermind is the UK’s fastest-growing business coaching platform dedicated to construction and trade businesses. Founded by Joseph Valente, winner of BBC’s The Apprentice, our mission is to empower construction and trade business owners to scale their companies through expert mentorship, proven systems, and industry-leading support. Headquartered in Peterborough, we are a modern, vibrant, and forward-thinking company that offers a unique and exciting work environment. Our success is driven by a passionate team that believes in excellence, innovation, and making a real impact in the trade and construction sector.
As we continue to grow, we are seeking a Customer Account Manager to play a key role in enhancing our client experience and supporting the long-term success of our customer relationships.
About the Role
As a Customer Account Manager, you will be the face and voice of our client experience, responsible for ensuring that every new customer has a seamless onboarding journey and continues to receive world-class support throughout their time with us. You will proactively manage relationships, identify growth opportunities, and serve as a trusted advisor to our clients. This role is ideal for someone who is dynamic, charismatic, customer-focused, and excited about helping businesses succeed.
Key Responsibilities
- Serve as the first point of contact for new clients, delivering a professional, welcoming onboarding experience
- Build strong, trusted relationships with a portfolio of clients across Trade Mastermind's coaching academies
- Proactively engage with clients to identify training needs, business challenges, and up-selling opportunities
- Collaborate with the Head of Key Account Management on strategic projects and initiatives
- Coordinate and deliver tailored client support, including appointment scheduling, training guidance, and account oversight
- Ensure client retention through consistent, value-driven engagement
- Resolve any client issues or concerns promptly and professionally
- Track, manage, and report on key account engagement metrics and outcomes
- Work cross-functionally with sales and delivery teams to align on customer objectives
- Maintain high standards of communication, professionalism, and customer satisfaction
What We’re Looking For
- 3+ years of experience in account management, sales, or customer service
- A track record of success in managing client relationships and driving retention
- Outstanding communication, interpersonal, and organisational skills
- Ability to analyse client needs and propose relevant business solutions
- Proactive and self-motivated with a commercial mindset
- Strong project management and time management capabilities
- A positive, collaborative, and enthusiastic team player
- Confident and charismatic in client-facing situations
- Must be able to commute or relocate to Peterborough
What You’ll Get in Return
- Company Equipment Provided – All tools and tech you need to succeed in your role
- Tailored Training & Development – Programmes designed around your career goals
- Vibrant Team Culture – Be part of an energetic, driven, and supportive team
- Company Events – Regular team-building and networking opportunities
- Health & Wellbeing Programme – Supporting you both in and out of work
- Modern Working Environment – High-spec office facilities designed for productivity and collaboration
- Free On-Site Parking – Available for all staff
- Sponsored Development Opportunities – Further training and qualifications available
- On-Site Gym Access – Stay active without leaving the building
- Canteen with Subsidised Food Options – Fresh meals and snacks available daily
- Company Pension Scheme – Secure your future with our employer-supported pension
This is an office-based role in Peterborough. Applicants must be able to commute or relocate as required.
Job Types: Full-time, Permanent
Pay: £35,000.00-£40,000.00 per year
Contact Detail:
Trade Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarise yourself with Trade Mastermind's mission and values. Understanding their focus on empowering construction and trade businesses will help you align your approach when discussing how you can enhance client relationships.
✨Tip Number 2
Prepare to showcase your experience in account management by thinking of specific examples where you've successfully built client relationships or resolved issues. This will demonstrate your proactive and customer-focused mindset.
✨Tip Number 3
Research the construction and trade sectors to understand common challenges faced by businesses in these industries. This knowledge will allow you to engage more effectively with potential clients and identify their needs.
✨Tip Number 4
Network with current or former employees of Trade Mastermind, if possible. They can provide insights into the company culture and expectations, which can be invaluable during your discussions with the hiring team.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Understand the Company: Familiarise yourself with Trade Mastermind's mission and values. Highlight how your personal values align with their goal of empowering construction and trade business owners.
Tailor Your CV: Ensure your CV reflects relevant experience in account management, sales, or customer service. Use specific examples that demonstrate your ability to build client relationships and drive retention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your proactive approach and how you can contribute to enhancing client experiences at Trade Mastermind.
Highlight Key Skills: In your application, emphasise your outstanding communication, organisational skills, and project management capabilities. Provide examples of how you've successfully managed client relationships in the past.
How to prepare for a job interview at Trade Recruit
✨Research Trade Mastermind
Before your interview, take some time to learn about Trade Mastermind's mission, values, and services. Understanding their approach to empowering construction and trade businesses will help you align your answers with their goals.
✨Showcase Your Relationship Management Skills
As a Customer Account Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships, resolved issues, or identified growth opportunities.
✨Demonstrate Proactivity
Highlight instances where you've taken the initiative to improve client experiences or processes. This role requires a proactive mindset, so be ready to discuss how you can bring that to Trade Mastermind.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Customer Account Manager role to show your genuine interest.
