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For Companies At a Glance
- Tasks: Provide top-notch customer service and administrative support from the comfort of your home.
- Company: Join Trade Prices Direct, a rapidly growing window and door installation business.
- Benefits: Enjoy a competitive salary, pension plans, and a fully remote work environment.
- Why this job: Make a real difference in customer experiences while working flexibly.
- Qualifications: 2+ years in customer service and strong communication skills required.
- Other info: Great training and development opportunities in a supportive team.
The predicted salary is between 25000 - 30000 £ per year.
Trade Prices Direct is a nationwide window and door installation business experiencing exponential growth across the United Kingdom. We are dedicated to providing top‑notch customer service and ensuring our clients have the best experience from inquiry through to installation. As we continue to expand, we are looking for a proactive and efficient Customer Service / Administrator to join our remote team. This role is crucial in ensuring smooth operations and maintaining high levels of customer satisfaction.
The Role
Your primary responsibility will be to provide excellent customer service and administrative support. You will act as a point of contact for our customers and ensure that all inquiries are handled professionally and efficiently.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat, providing accurate information and assistance
- Maintain and update customer records and ensure all information is logged accurately in our CRM system
- Assist in processing orders, liaising between departments to ensure smooth order fulfillment
- Address customer complaints or issues and elevate as necessary to ensure timely resolution
- Work collaboratively with sales, surveyors, and installation teams to provide seamless customer experiences
- Prepare reports and provide administrative support to the management team
- Manage scheduling and appointments as required
Schedule
Monday to Friday
Work Location
Fully remote, allowing you to work from home effectively.
Position Requirements
- Proven experience in customer service or administrative roles
- Strong communication skills, both verbal and written
- Excellent organizational skills and attention to detail
- Ability to multitask and manage time effectively
- Comfortable using various software applications, including CRM systems and Microsoft Office Suite
- Problem‑solving skills with a customer‑centric approach
Experience
Customer service: 2 years minimum (essential)
Licences & Certifications
No specific certifications required, but any relevant qualifications in customer service or administration would be advantageous.
Benefits
- Pension Plans
- Leave Package
- Completely Work From Home
- Training & Development
Customer Service / Administrator - Remote in Reading employer: Trade Prices Direct
Contact Detail:
Trade Prices Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Administrator - Remote in Reading
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Trade Prices Direct's website and social media. Understanding their values and services will help you tailor your responses and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle inquiries and complaints effectively.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with CRM systems and Microsoft Office Suite. Being comfortable with these tools will demonstrate your readiness for the role and make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the position and keep you fresh in their minds. Plus, it shows you’re proactive!
We think you need these skills to ace Customer Service / Administrator - Remote in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and administrative experience. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our remote team. Share specific examples of how you've provided excellent customer service in the past.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your strong verbal and written skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Trade Prices Direct
✨Know the Company Inside Out
Before your interview, take some time to research Trade Prices Direct. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult issue or went above and beyond for a customer. This will demonstrate your proactive approach and problem-solving abilities.
✨Familiarise Yourself with CRM Systems
Since the role involves using CRM systems, brush up on your knowledge of these tools. If you have experience with specific software, be ready to discuss it. If not, mention your willingness to learn and adapt quickly to new technologies.
✨Practice Common Interview Questions
Anticipate common interview questions related to customer service and administration. Practising your responses can help you feel more confident. Consider questions like 'How do you handle difficult customers?' or 'Can you describe a time you managed multiple tasks successfully?'