At a Glance
- Tasks: Provide top-notch customer service and administrative support from the comfort of your home.
- Company: Join Trade Prices Direct, a rapidly growing window and door installation business.
- Benefits: Enjoy a competitive salary, pension plans, and a fully remote work environment.
- Other info: Flexible Monday to Friday schedule with training and development opportunities.
- Why this job: Be part of a dynamic team ensuring customer satisfaction and smooth operations.
- Qualifications: 2+ years in customer service or admin roles with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Trade Prices Direct is a nationwide window and door installation business experiencing exponential growth across the United Kingdom. We are dedicated to providing top-notch customer service and ensuring our clients have the best experience from inquiry through to installation.
As we continue to expand, we are looking for a proactive and efficient Customer Service / Administrator to join our remote team. This role is crucial in ensuring smooth operations and maintaining high levels of customer satisfaction.
The Role
Your primary responsibility will be to provide excellent customer service and administrative support. You will act as a point of contact for our customers and ensure that all inquiries are handled professionally and efficiently.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat, providing accurate information and assistance.
- Maintain and update customer records and ensure all information is logged accurately in our CRM system.
- Assist in processing orders, liaising between departments to ensure smooth order fulfillment.
- Address customer complaints or issues and escalate as necessary to ensure timely resolution.
- Work collaboratively with sales, surveyors, and installation teams to provide seamless customer experiences.
- Prepare reports and provide administrative support to the management team.
- Manage scheduling and appointments as required.
Schedule
Monday to Friday
Work Location
Fully remote, allowing you to work from home effectively.
Requirements
Position Requirements
- Proven experience in customer service or administrative roles.
- Strong communication skills, both verbal and written.
- Excellent organizational skills and attention to detail.
- Ability to multitask and manage time effectively.
- Comfortable using various software applications, including CRM systems and Microsoft Office Suite.
- Problem-solving skills with a customer-centric approach.
Experience
Customer service: 2 years minimum (essential)
Licences & Certifications
No specific certifications required, but any relevant qualifications in customer service or administration would be advantageous.
Benefits
- Pension Plans
- Leave Package
- Completely Work From Home
- Training & Development
Customer Service / Administrator - Remote (Hiring Immediately) in Oxford employer: Trade Prices Direct
Trade Prices Direct is an exceptional employer that prioritises employee satisfaction and growth, offering a fully remote work environment that promotes flexibility and work-life balance. With a strong focus on training and development, employees are encouraged to enhance their skills while contributing to a rapidly growing company dedicated to delivering outstanding customer service. Join us to be part of a supportive team that values your contributions and fosters a culture of collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service / Administrator - Remote (Hiring Immediately) in Oxford
✨Tip Number 1
Get your networking game on! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service / Administrator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with a mate or in front of the mirror. Focus on showcasing your customer service skills and how you handle inquiries and complaints – it’s all about demonstrating that proactive attitude!
✨Tip Number 3
Don’t forget to research the company! Knowing Trade Prices Direct's values and services will help you tailor your responses during interviews. Show them you’re genuinely interested in being part of their team and contributing to their growth.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our remote team and ready to dive into the world of customer service with us.
We think you need these skills to ace Customer Service / Administrator - Remote (Hiring Immediately) in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service / Administrator role. Highlight your relevant experience and skills that match what we’re looking for, like your communication skills and attention to detail.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we are at Trade Prices Direct.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you’ve tackled customer issues in the past. We love seeing how you approach challenges and ensure customer satisfaction!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity right away!
How to prepare for a job interview at Trade Prices Direct
✨Know the Company Inside Out
Before your interview, take some time to research Trade Prices Direct. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a complaint or went above and beyond for a customer. This will demonstrate your proactive approach and problem-solving abilities.
✨Be Ready for Role-Specific Questions
Expect questions related to administrative tasks and CRM systems. Brush up on your knowledge of these tools and be prepared to discuss how you've used them in previous roles. This will show that you're ready to hit the ground running.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and thinking about how you can contribute to the team.
