Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and administrative support from the comfort of your home.
- Company: Join Trade Prices Direct, a rapidly growing window and door installation business.
- Benefits: Enjoy a competitive salary, pension plans, and a fully remote work environment.
- Why this job: Make a real difference by ensuring customer satisfaction and smooth operations.
- Qualifications: 2+ years in customer service or admin roles with strong communication skills.
- Other info: Flexible working hours and opportunities for training and development.
The predicted salary is between 25000 - 30000 £ per year.
Trade Prices Direct is a nationwide window and door installation business experiencing exponential growth across the United Kingdom. We are dedicated to providing top-notch customer service and ensuring our clients have the best experience from inquiry through to installation.
As we continue to expand, we are looking for a proactive and efficient Customer Service / Administrator to join our remote team. This role is crucial in ensuring smooth operations and maintaining high levels of customer satisfaction.
Your primary responsibility will be to provide excellent customer service and administrative support. You will act as a point of contact for our customers and ensure that all inquiries are handled professionally and efficiently.
Responsibilities:
- Handle inbound customer inquiries via phone, email, and live chat, providing accurate information and assistance.
- Maintain and update customer records and ensure all information is logged accurately in our CRM system.
- Assist in processing orders, liaising between departments to ensure smooth order fulfillment.
- Address customer complaints or issues and escalate as necessary to ensure timely resolution.
- Work collaboratively with sales, surveyors, and installation teams to provide seamless customer experiences.
- Prepare reports and provide administrative support to the management team.
- Manage scheduling and appointments as required.
Requirements:
- Proven experience in customer service or administrative roles.
- Strong communication skills, both verbal and written.
- Excellent organizational skills and attention to detail.
- Ability to multitask and manage time effectively.
- Comfortable using various software applications, including CRM systems and Microsoft Office Suite.
- Problem-solving skills with a customer-centric approach.
Experience:
- Customer service: 2 years minimum (essential)
Licences & Certifications:
- No specific certifications required, but any relevant qualifications in customer service or administration would be advantageous.
Benefits:
- Pension Plans
- Leave Package
- Completely Work From Home
- Training & Development
Customer Service / Administrator - Remote employer: Trade Prices Direct
Contact Detail:
Trade Prices Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Administrator - Remote
✨Tip Number 1
Get your networking game on! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service / Administrator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with a mate or in front of the mirror. Focus on showcasing your customer service skills and how you handle inquiries and complaints – that’s what they want to hear!
✨Tip Number 3
Don’t just apply anywhere; apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our remote team at Trade Prices Direct. It shows initiative and enthusiasm!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Service / Administrator - Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service / Administrator role. Highlight your relevant experience and skills that match what we're looking for, like your communication skills and attention to detail.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled customer issues in the past. We love seeing candidates who can think on their feet and provide solutions, so don't hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Trade Prices Direct
✨Know the Company Inside Out
Before your interview, take some time to research Trade Prices Direct. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult issue or went above and beyond for a customer. This will demonstrate your ability to handle inquiries professionally and efficiently.
✨Familiarise Yourself with CRM Systems
Since the role involves using CRM systems, brush up on your knowledge of these tools. If you have experience with specific software, be ready to discuss it. If not, consider doing a quick online tutorial to get a basic understanding.
✨Practice Your Communication Skills
As strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to refine your responses and ensure you come across as approachable and professional.