The Customer Success Analyst will be responsible for ensuring that our global client base received an exemplary standard of customer support across multi-channels – via email, phone and live chat.
Who we are
Trade Nation is a global CFD and spread betting broker. We help traders make better decisions through clear market insights, transparent pricing and a fairer approach to trading.
Since 2014, we’ve grown into a market-leading, low-cost broker with our headquarters in London and offices across Europe, South Africa, Asia-Pacific, and key offshore regions including the Caribbean and Indian Ocean. Our platform is available in 14 languages, making it accessible to traders worldwide.
Built on transparency and trust, and driven by our people, our focus is simple: helping customers trade more effectively. We do that by keeping costs low, cutting unnecessary complexity and using technology to put traders first.
Your team
Our London office is our headquarters, located in the heart of East London and surrounded by plenty of great places to eat and explore. The office offers a modern working environment with spacious communal areas, a bike shed, and showers. We also have a rooftop terrace that the team makes the most of during the summer - whenever we’re lucky enough for a bit of sun!
Our commitments to each other
We have each other’s backs
There when we need each other the most.
We challenge each other
Be more creative, more curious, more bold
We thrive together
Taking our work to the next level
We form strong bonds
Through team building and social events
We don’t judge
Instead, we teach and are open to learning
We step up
Taking ownership and supporting each other to do the same
Key Responsibilities
- Help customers with their trading and administrative issues to full resolution in a pro-active manner to ensure customer experience remains positive.
- Be aware of financial market news and upcoming events to be anticipatory and informative with the customer base to deliver a higher-than-expected service.
- Update all records of client interactions in the CRM and associated systems throughout the day and to departmental standard.
- Ensure that you act with adherence to all relevant regulatory requirements.
Requirements
- Previous experience in working in the financial services sector, or
- Knowledge or demonstrated interest in the CFD/FX/online trading space.
- Previous experience working for a CFD Broker or similar is desirable.
Benefits
- Competitive salary, and discretionary annual bonus.
- Private healthcare.
- Life Insurance, Critical Illness & Income Protection cover.
- Active Lifestyle allowance.
- Annual leave above minimum entitlement.
- Up to 3 weeks allowance to work in any location.
Customer Success Analyst in London employer: Trade Nation
Trade Nation is an excellent employer that fosters a dynamic work culture focused on innovation and collaboration. With competitive salaries, private healthcare, and ample opportunities for professional growth, employees are encouraged to develop their skills while contributing to the enhancement of cutting-edge trading platforms. Located in a vibrant area, the company offers a unique environment where passionate individuals can thrive and make a meaningful impact in the financial technology sector.
