At a Glance
- Tasks: Support customers with trading issues and ensure a top-notch experience across multiple channels.
- Company: Join Trade Nation, a leading low-cost trading powerhouse with a global reach.
- Benefits: Competitive salary, private healthcare, life insurance, and an active lifestyle allowance.
- Other info: Enjoy flexible working options and a supportive environment for personal growth.
- Why this job: Be part of a dynamic team that empowers customers to outperform the markets.
- Qualifications: Fluency in English and Polish, with a passion for financial services or trading.
The predicted salary is between 30000 - 42000 £ per year.
The Customer Success Analyst will be responsible for ensuring that our global client base received an exemplary standard of customer support across multi-channels – via email, phone and live chat.
Who we are
We are Trade Nation. We help our customers power up their trading through killer insights, transparent costs, and fairer ways to trade. We’re innovators, and proud of it. And we’ve grown a lot in our decade as a market-leading low-cost trading powerhouse. Our reach is global through our teams in the UK, Australia, South Africa, Seychelles, The Bahamas and Portugal.
Founded on transparency, forged in trust and powered by people, we’re committed to empowering our customers to outperform the markets. How? By minimising expenses and harnessing technology to prioritise the lowest trading costs.
Who you are
You’re something special. You pride yourself on being unique and bringing your own history to the table – finding solutions to daily challenges in a way that can’t be done by anyone else. Maybe you talk a big game, maybe you don’t. The important thing is that you do what you say and follow through to see every customer thrive.
You don’t play with the bumpers up. That means breaking out of your lane when needed to help others – or forging your own completely. Every problem is our problem and that’s how you see it too. Because Trade Nation’s people have a shared vision, and you want to be part of making it a reality.
You know when to take the right sort of risks, the ones that push you to be better. You’re not afraid to try, fail, and then try harder. But don’t worry, you’ll have all the support you need to thrive with us at Trade Nation, and we can’t wait to enable you to learn and grow.
Ready to roll up your sleeves and get stuck in?
Our commitments to each other
We have each other’s backs
There when we need each other the most.
We challenge each other
Be more creative, more curious, more bold
We thrive together
Taking our work to the next level
We form strong bonds
Through team building and social events
We don’t judge
Instead, we teach and are open to learning
We step up
Taking ownership and supporting each other to do the same
Key Responsibilities
- Help customers with their trading and administrative issues to full resolution in a pro‑active manner to ensure customer experience remains positive.
- Be aware of financial market news and upcoming events to be anticipatory and informative with the customer base to deliver a higher‑than‑expected service.
- Update all records of client interactions in the CRM and associated systems throughout the day and to departmental standard.
- Ensure that you act with adherence to all relevant regulatory requirements.
Qualifications
- Previous experience in working in the financial services sector, or
- Knowledge or demonstrated interest in the CFD/FX/online trading space.
- Previous experience working for a CFD Broker or similar is desirable.
- Fluency in English and Polish, both spoken and written.
Benefits
- Competitive salary, and discretionary annual bonus.
- Private healthcare.
- Life Insurance, Critical Illness & Income Protection cover.
- Active Lifestyle allowance.
- Annual leave above minimum entitlement.
- Up to 3 weeks allowance to work in any location.
- Fresh fruit weekly.
Customer Success Analyst (Polish Speaker) in City of London employer: Trade Nation
At Trade Nation, we pride ourselves on being an innovative leader in the trading industry, offering a dynamic work environment that fosters creativity and collaboration. Our commitment to employee growth is evident through our supportive culture, competitive benefits including private healthcare and an active lifestyle allowance, and the unique opportunity to work from various locations. Join us in empowering our customers while enjoying a workplace where your contributions are valued and your professional development is a priority.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Analyst (Polish Speaker) in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trade Nation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trade Nation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Analyst (Polish Speaker) in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trade Nation:Your cover letter is your chance to shine! Tell us why you want to work at Trade Nation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trade Nation!
How to prepare for a job interview at Trade Nation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
