Job Description:
B2B Customer Account Manager Trade Mastermind
Location: Peterborough HQ £40,000 Base + £30,000£50,000 Annual Bonus Potential (OTE £70,000£90,000)
Package: Monthly Bonuses | Private Health | Pension | Full Training | Career Progression
Drive Success Across a Portfolio of Trade Business Clients Combining Account Management, Customer Support, and Commercial Upselling.
Founded in 2020 by BBC Apprentice Winner Joseph Valente, Trade Mastermind is the UKs fastest-growing business education and coaching company for the construction industry.
We teach tradespeople how to become businesspeople giving them the tools, systems, and knowledge to scale from the tools to seven figures and beyond.
Weve trained over 5,000 trade business owners, who on average achieve 370% growth in their first year with us.
In 2026, well open our 20,000 sq. ft. Trade Mastermind University Headquarters in Peterborough the first-ever university for trades featuring a 300-person event arena, a state-of-the-art podcast studio, and Peterboroughs first rooftop bar for our team and clients.
Now, were hiring a B2B Customer Account Manager to join our elite customer success division responsible for managing, supporting, and growing a portfolio of up to 100 trade businesses enrolled in our 3-year academy programmes.
The Role
This is a hybrid of relationship management, coaching, and commercial growth.
Youll be the first point of contact for your portfolio ensuring each customer is fully supported, fully engaged, and achieving measurable results.
Youll also upsell them into the additional in-house services they need from our sister company Trade Group Services (TGS) including websites, recruitment, digital marketing, social media, business funding, and CRM systems to accelerate their growth journey.
Youll work closely with finance and billing to ensure customers receive great service and pay on time, maintaining the financial health of your customer portfolio.
The Four Core Responsibilities of a Customer Account Manager at Trade Mastermind
- Drive Customer Attendance
Make sure your businesses attend every training session and academy day ensuring they stay engaged, accountable, and on track for success.
- Deliver Customer Results
Track your customers monthly progress and ensure they achieve wins and results every month. Celebrate their milestones and keep them focused on growth.
- Upsell Growth Services
Identify what each business needs next and upsell the right in-house Trade Group Services to help them scale from websites and marketing to recruitment and finance solutions.
- Support Credit Control & Billing
Work with our finance team to maintain excellent service standards and ensure your clients stay up to date with payments throughout their programme.
Whats In It for You
- £40,000 Base Salary + £30,000£50,000 Annual Bonuses (OTE £70,000£90,000)
- Monthly Bonuses & Accelerators for over-achievement
- Private Health & Pension Scheme
- Full Training & Continuous Coaching from senior leadership
- Career Progression Pathway to Senior Account Manager, Head of Customer Success, or Business Coach
- Up to 25 days holiday + bank holidays + birthday off
- Access to our brand-new 20,000 sq. ft. HQ and national Trade Mastermind events
Who You Are
- Experienced Account Manager, Customer Success Manager, or B2B Relationship Executive
- Confident supporting and selling to small business owners
- Naturally organised, structured, and disciplined
- Skilled at building relationships while driving accountability and results
- Comfortable managing multiple accounts, pipelines, and CRM systems
- Commercially aware and confident with billing, credit control, and renewals
- Background in education, coaching, or construction/trades is a plus
The Bigger Vision
Trade Masterminds three-year vision is to:
- Achieve a £100 M + valuation and £10 M + EBITDA
- Serve 1,000 + trade business owners annually
- Launch the Trade Mastermind University the first of its kind globally
- Build the UKs most impactful business education and service ecosystem for trades
Joining now means becoming a key part of our customer success engine supporting hundreds of entrepreneurs to grow while developing your own career inside one of the UKs most ambitious growth companies.
Ready to Manage, Support, and Scale Trade Businesses Nationwide?
If youre a relationship-driven professional with a commercial mindset who thrives in a fast-paced, high-performance environment this is your opportunity to make a real impact.
AMRT1_UKTJ
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager in Peterborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trade Mastermind. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trade Mastermind before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trade Mastermind:Your cover letter is your chance to shine! Tell us why you want to work at Trade Mastermind specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trade Mastermind!
How to prepare for a job interview at Trade Mastermind
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
