At a Glance
- Tasks: Lead service delivery and operational excellence across multiple business units.
- Company: Join Trade Mastermind, a fast-growing business education and coaching organisation.
- Benefits: Competitive salary, private healthcare, pension scheme, and ongoing leadership development.
- Other info: Clear career progression opportunities and access to industry-leading training events.
- Why this job: Shape the future of business services and support thousands of entrepreneurs in their growth journey.
- Qualifications: Proven experience in service delivery leadership and strong operational management skills.
The predicted salary is between 75000 - 75000 £ per year.
Trade Mastermind is one of the UK's fastest-growing business education, coaching, and business services organisations. Founded by BBC The Apprentice winner Joseph Valente, our mission is to help ambitious business owners achieve sustainable growth, increase profitability, and build businesses that create long-term freedom and success. While our roots are in supporting the construction and trades sector, today we work with small and medium-sized businesses across a wide range of industries, providing the tools, strategies, systems, and support needed to scale successfully.
Through industry-leading coaching, training, consultancy, recruitment, marketing, technology solutions, and business support services, we help thousands of entrepreneurs and business owners accelerate growth and overcome the challenges that come with scaling a business. Our wider group includes Trade Group Services (TGS), a portfolio of specialist business solutions designed to help businesses grow faster and operate more efficiently.
We are looking for an exceptional Service Delivery Manager to oversee operational excellence and client experience across all TGS divisions, ensuring every service delivers outstanding results and supports our vision of becoming the UK's leading business growth ecosystem. This is a senior leadership position responsible for the delivery, performance, and continuous improvement of all Trade Group Services.
You will oversee service operations across multiple business units, ensuring every client receives a consistent, professional, and results-driven experience. You will work closely with department heads, account managers, consultants, delivery teams, and senior leadership to create scalable systems, improve operational efficiency, and drive client retention.
- Service Delivery & Operations
- Own and manage service delivery across Trade Recruit, Trade Design, Trade Social, TM CRM, and Valente Consulting.
- Ensure all services are delivered to a consistently high standard, meeting agreed timelines, KPIs, and client expectations.
- Develop and implement service delivery strategies that support business growth and client retention.
- Create scalable processes, workflows, and operational frameworks across all service divisions.
- Monitor service performance, identify bottlenecks, and drive continuous improvement initiatives.
- Manage project delivery, client onboarding, service implementation, and ongoing account success.
- Lead, develop, and support service delivery teams across multiple departments.
- Establish clear KPIs, accountability measures, and performance standards.
- Foster a high-performance, solution-focused culture.
- Provide coaching, mentoring, and development opportunities for team members.
- Ensure a seamless client journey from onboarding through to service completion.
- Implement feedback systems and use client insights to improve service quality.
- Work proactively to maximise client success and long-term relationships.
- Drive digital transformation and operational efficiency through technology and automation.
- Implement and optimise CRM systems, project management tools, reporting platforms, and workflow automation.
- Build reporting dashboards that provide visibility of department performance and client outcomes.
- Continuously review and refine service delivery processes to support scale.
- Work closely with senior leadership to align service delivery with company goals and growth objectives.
- Support new product launches and service expansion initiatives.
- Contribute to strategic planning and operational decision-making.
- Play a key role in building the UK's leading ecosystem of services for trade business owners.
Proven experience in a senior Service Delivery, Operations, Customer Success, or Client Services leadership role. Strong experience managing multiple service functions or business units. Demonstrated success in creating scalable operational processes and improving performance. Excellent leadership, communication, and stakeholder management skills. Commercially aware with a strong understanding of client retention and service profitability. Data-driven mindset with the ability to analyse performance metrics and implement improvements. Experience with CRM systems, project management platforms, customer success tools, and automation software. Experience within business consultancy, marketing agencies, recruitment, coaching, education, or construction sectors would be advantageous.
Salary: £75,000 depending on experience
- Private Healthcare
- Pension Scheme
- Ongoing leadership development and training
- Clear career progression opportunities
- 20 days plus bank holidays
- Birthday off
- Access to Trade Mastermind events and industry-leading training
- Support 1,000+ trade business owners annually
- Launch Trade Mastermind University
If you're a high-performing operational leader with a passion for service excellence, continuous improvement, and building exceptional teams, we'd love to hear from you. Join us and play a key role in shaping the future of Trade Group Services and the thousands of businesses we serve across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Management in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Service Management at Trade Mastermind!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Trade Mastermind or be willing to refer you for that Head of Service Management position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Trade Mastermind who’s on the lookout for their next Head of Service Management star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Service Management role at Trade Mastermind!
We think you need these skills to ace Head of Service Management in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Trade Mastermind. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Trade Mastermind
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Trade Mastermind. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
