At a Glance
- Tasks: Lead and optimise service delivery across multiple business units for exceptional client experiences.
- Company: Join Trade Mastermind, a fast-growing business education and coaching organisation.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Be part of an ambitious team with exciting growth plans and a new HQ.
- Why this job: Make a real impact by driving operational excellence in a leading business growth ecosystem.
- Qualifications: Proven leadership skills and experience in service delivery management.
The predicted salary is between 60000 - 75000 £ per year.
Salary: £60,000 - £75,000 per annum
Location: Peterborough (Office Based)
About Trade Mastermind
Trade Mastermind is one of the UK's fastest-growing business education, coaching, and business services organisations. Founded by BBC The Apprentice winner Joseph Valente, our mission is to help ambitious business owners achieve sustainable growth, increase profitability, and build businesses that create long-term freedom and success. While our roots are in supporting the construction and trades sector, today we work with small and medium-sized businesses across a wide range of industries, providing the tools, strategies, systems, and support needed to scale successfully. Through industry-leading coaching, training, consultancy, recruitment, marketing, technology solutions, and business support services, we help thousands of entrepreneurs and business owners accelerate growth and overcome the challenges that come with scaling a business.
Our wider group includes Trade Group Services (TGS), a portfolio of specialist business solutions designed to help businesses grow faster and operate more efficiently. With the opening of our new 20,000 sq. ft. Trade Mastermind University HQ and ambitious growth plans ahead, we are looking for an exceptional Service Delivery Manager to oversee operational excellence and client experience across all TGS divisions, ensuring every service delivers outstanding results and supports our vision of becoming the UK's leading business growth ecosystem.
The Role
This is a senior leadership position responsible for the delivery, performance, and continuous improvement of all Trade Group Services. You will oversee service operations across multiple business units, ensuring every client receives a consistent, professional, and results-driven experience. You will work closely with department heads, account managers, consultants, delivery teams, and senior leadership to create scalable systems, improve operational efficiency, and drive client retention. This is not a maintenance role-this is a build, optimise, lead, and scale role.
Key Responsibilities
- Service Delivery
