At a Glance
- Tasks: Manage and support trade business clients, driving their success and growth.
- Company: Join Trade Mastermind, the UK's fastest-growing business education company for trades.
- Benefits: Competitive salary, bonuses, private health, pension, and career progression.
- Other info: Be part of an ambitious team shaping the future of trade business education.
- Why this job: Make a real impact on entrepreneurs while developing your own career.
- Qualifications: Experience in account management or customer success, with strong relationship-building skills.
The predicted salary is between 40000 - 40000 £ per year.
Pay: £40,000.00 per year
Location: Peterborough HQ
Package: Monthly Bonuses | Private Health | Pension | Car Allowance | Full Training | Career Progression
Drive Success Across a Portfolio of Trade Business Clients Combining Account Management, Customer Support, and Commercial Upselling.
Founded in 2020 by BBCApprentice Winner Joseph Valente, Trade Mastermind is the UK’s fastest-growing business education and coaching company for the construction industry. We teach tradespeople how to become businesspeople giving them the tools, systems, and knowledge to scale from the tools to seven figures and beyond.
We’ve trained over 5,000 trade business owners, who on average achieve 370% growth in their first year with us. In 2026, we’ll open our 20,000 sq. ft. Trade Mastermind University Headquarters in Peterborough, the first-ever university for trades featuring a 300-person event arena, a state-of-the-art podcast studio, and Peterborough’s first rooftop bar for our team and clients.
The Role: This is a hybrid of relationship management, coaching, and commercial growth. You’ll be the first point of contact for your portfolio ensuring each customer is fully supported, fully engaged, and achieving measurable results. You’ll also upsell them into the additional in-house services they need from our sister company Trade Group Services (TGS) including websites, recruitment, digital marketing, social media, business funding, and CRM systems to accelerate their growth journey.
You’ll work closely with finance and billing to ensure customers receive great service and pay on time, maintaining the financial health of your customer portfolio.
The Four Core Responsibilities of a Customer Account Manager at Trade Mastermind:
- Drive Customer Attendance: Make sure your businesses attend every training session and academy day ensuring they stay engaged, accountable, and on track for success.
- Deliver Customer Results: Track your customers monthly progress and ensure they achieve wins and results every month. Celebrate their milestones and keep them focused on growth.
- Upsell Growth Services: Identify what each business needs next and upsell the right in-house Trade Group Services to help them scale from websites and marketing to recruitment and finance solutions.
- Support Credit Control & Billing: Work with our finance team to maintain excellent service standards and ensure your clients stay up to date with payments throughout their programme.
What’s In It for You:
- £40,000 Base Salary + £30,000 - £50,000 Annual Bonuses (OTE £70,000 - £90,000)
- Monthly Bonuses & Accelerators for over-achievement
- Private Health & Pension Scheme
- Car Allowance
- Full Training & Continuous Coaching from senior leadership
- Career Progression Pathway to Senior Account Manager, Head of Customer Success, or Business Coach
- Up to 25 days holiday + bank holidays + birthday off
- Access to our brand-new 20,000 sq. ft. HQ and national Trade Mastermind events
Who You Are:
- Experienced Account Manager, Customer Success Manager, or B2B Relationship Executive
- Confident supporting and selling to small business owners
- Naturally organised, structured, and disciplined
- Skilled at building relationships while driving accountability and results
- Comfortable managing multiple accounts, pipelines, and CRM systems
- Commercially aware and confident with billing, credit control, and renewals
- Background in education, coaching, or construction/trades is a plus
The Bigger Vision:
Trade Mastermind's three-year vision is to achieve a £100 M + valuation and £10 M + EBITDA, serve 1,000 + trade business owners annually, launch the Trade Mastermind University the first of its kind globally, and build the UK’s most impactful business education and service ecosystem for trades.
Joining now means becoming a key part of our customer success engine supporting hundreds of entrepreneurs to grow while developing your own career inside one of the UK’s most ambitious growth companies.
Ready to Manage, Support, and Scale Trade Businesses Nationwide? If you’re a relationship-driven professional with a commercial mindset who thrives in a fast-paced, high-performance environment this is your opportunity to make a real impact.
Customer Account Manager employer: Trade Mastermind
Trade Mastermind is an exceptional employer located in Peterborough, offering a dynamic work culture that prioritises employee growth and success. With a competitive salary package, including bonuses and comprehensive benefits like private health and a pension scheme, employees are empowered to thrive in their roles while contributing to the growth of trade businesses across the UK. The company's commitment to continuous training and career progression ensures that team members can advance within a rapidly expanding organisation dedicated to transforming the construction industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential employers on LinkedIn. The more connections you make, the better your chances of landing that Customer Account Manager role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Know their mission, values, and recent achievements. This will not only impress your interviewers but also help you tailor your answers to show how you can drive success for their trade business clients.
✨Tip Number 3
Practice your pitch! You’ll need to showcase your relationship management skills and commercial awareness. Role-play common interview questions with a friend or in front of the mirror to build confidence and refine your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Show us you’re serious about joining the Trade Mastermind team!
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Account Manager. Highlight your experience in account management and any relevant skills that align with our mission at Trade Mastermind.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping trade businesses grow and how your background makes you the perfect fit for our team.
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Quantify your achievements where possible, like how you helped previous clients increase their revenue or improve their operations.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Trade Mastermind
✨Know Your Customer
Before the interview, research Trade Mastermind and its mission. Understand their approach to helping tradespeople grow their businesses. This will show your genuine interest and help you connect your experience with their goals.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully managed client relationships in the past. Highlight your ability to upsell services and support clients in achieving their goals, as this is crucial for the Customer Account Manager role.
✨Be Ready to Discuss Metrics
Since the role involves tracking customer progress and celebrating milestones, be prepared to discuss how you've measured success in previous roles. Bring specific metrics or results that demonstrate your impact on customer growth.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's future plans, especially regarding the Trade Mastermind University. This shows your enthusiasm for the role and your desire to contribute to their ambitious vision.
