At a Glance
- Tasks: Lead customer accounts, enhance client experiences, and drive account growth.
- Company: Join Trade Mastermind, the UK's top business education organisation for trades.
- Benefits: Enjoy a competitive salary, pension, training, and health programmes.
- Other info: Dynamic workplace with excellent career growth and modern facilities.
- Why this job: Make a real impact in customer satisfaction and account management.
- Qualifications: 5+ years in customer account management and strong leadership skills.
The predicted salary is between 75000 - 75000 £ per year.
Trade Mastermind is the UK's leading business education and coaching organisation for the construction and trade industry. Founded by BBC Apprentice winner Joseph Valente, we have supported over 5,000 trade business owners, helping them achieve an average of 370-400% growth.
We specialise in helping tradespeople become successful business owners through structured training programmes, mastermind groups, academies and business retreats.
- Strong opportunities for career growth
- Ongoing training and development
- Competitive benefits package
- Commitment to diversity and inclusion
- Modern working environment
The Head of Customer Accounts is responsible for overseeing and enhancing the entire customer journey, from onboarding through to retention and account growth. This senior leadership role focuses on customer satisfaction, account performance, and long-term client relationships. The successful candidate will lead the customer account management and support teams while ensuring a seamless and high-quality experience for all clients.
- Ensure a seamless and high-quality customer experience
- Lead the management of all customer accounts
- Identify opportunities for account growth and expansion
- Analyse customer data to identify trends and potential churn risks
- Lead and manage the customer account management team
- Set clear goals and performance targets
- Conduct regular performance reviews and coaching sessions
- Improve service delivery and team performance
- Collaborate with Finance and Legal teams to ensure compliance and accurate billing
- Define and track customer performance metrics
- Monitor retention, satisfaction and account growth
- Implement best practices in customer account management
Minimum 5 years experience in Customer Account Management or Operations leadership. Data-driven decision making skills. Experience managing customer accounts and retention strategies.
Competitive salary £75,000 + commission structure. Company pension. Sponsored training and development. Modern office environment. Free on-site parking. Health and wellbeing programme. Company events.
If you are an experienced leader with a passion for customer excellence and account management, we would love to hear from you.
