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- Tasks: Drive membership growth and retention while managing the member lifecycle.
- Company: Respected trade association in the education sector with a hybrid work model.
- Benefits: Competitive salary, 25 days holiday, training support, and wellbeing initiatives.
- Other info: Dynamic Shoreditch office with opportunities for professional development.
- Why this job: Make a real impact on membership engagement and growth in the education industry.
- Qualifications: Proven track record in membership growth and strong relationship management skills.
The predicted salary is between 42000 - 45000 £ per year.
This is a high-impact membership role focused on driving recruitment, engagement and retention within a respected membership organisation. The successful candidate will take ownership of the full membership lifecycle—from identifying new member opportunities and converting leads through to onboarding, engagement and renewal. Working closely with senior leadership, this role sits at the centre of the organisation’s growth strategy, ensuring membership continues to deliver meaningful value to companies operating across the education supply industry.
Key Responsibilities
- Drive membership recruitment from initial enquiry through to closing and onboarding
- Build and manage a pipeline of prospective members
- Deliver targeted membership growth and retention campaigns
- Manage the member lifecycle, ensuring a positive and engaging member journey
- Monitor and report on membership KPIs and performance metrics
- Identify members at risk of non-renewal and implement retention strategies
- Lead the annual membership renewal process
- Represent the organisation at industry events and networking opportunities
- Champion the use of CRM systems and membership data to support decision making
- Produce monthly and quarterly membership reports for senior leadership
- Support delivery of member engagement initiatives and surveys
- Line manage a Membership Coordinator
About You
This role would suit a commercially minded membership professional who enjoys building relationships, identifying opportunities and delivering measurable growth.
Requirements
- A proven track record of delivering membership growth within a membership organisation, trade association or similar environment
- Experience recruiting and retaining members where membership is discretionary rather than mandatory demonstrating the ability to clearly articulate value and convert prospects into engaged members
- Strong relationship management and stakeholder engagement skills
- Experience managing a sales pipeline and reporting against targets
- Confidence presenting to senior stakeholders and groups
- A proactive and externally focused approach to business development and networking
- Experience using CRM systems and membership data
- Strong organisational, communication and reporting skills
- Experience or knowledge of the education sector would be advantageous, particularly an understanding of organisations operating across: Primary education, Secondary education, Further education, Higher education, Schools and the wider education supply chain.
Benefits
- 25 days holiday plus bank holidays
- Training and professional development support
- Wellbeing initiatives and social activities
- Modern Shoreditch office environment
Membership Growth & Retention Manager employer: Trade Association Forum Ltd
Contact Detail:
Trade Association Forum Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Growth & Retention Manager
✨Tip Number 1
Get to know the organisation inside out! Research their mission, values, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Attend industry events and connect with people in the education sector. Building relationships can lead to opportunities that aren’t even advertised yet.
✨Tip Number 3
Be ready to showcase your achievements! Prepare examples of how you've driven membership growth and retention in the past. Numbers speak volumes, so have those metrics handy to impress.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Membership Growth & Retention Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Membership Growth & Retention Manager role. Highlight your experience in membership organisations and how you've driven growth and retention in the past. We want to see how you can bring value to our team!
Showcase Your Achievements: When detailing your previous roles, focus on specific achievements that demonstrate your ability to recruit and retain members. Use numbers and metrics where possible to show the impact you've made. This will help us see your potential at a glance!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who is not just qualified but also a great fit for our culture. Share your passion for the education sector and why you’re excited about this opportunity with us!
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures we receive all your details correctly and gives you a chance to explore more about us and what we do. Don’t miss out on this opportunity to join our team!
How to prepare for a job interview at Trade Association Forum Ltd
✨Know Your Membership Metrics
Before the interview, brush up on key membership metrics and KPIs relevant to the role. Be ready to discuss how you've used data to drive growth and retention in previous positions. This shows you understand the importance of numbers in making strategic decisions.
✨Showcase Your Relationship Skills
Prepare examples that highlight your relationship management skills. Think about times when you've successfully engaged stakeholders or converted leads into members. This will demonstrate your ability to build connections, which is crucial for this role.
✨Be Ready to Discuss Retention Strategies
Think about specific retention strategies you've implemented in the past. Be prepared to share how you identified at-risk members and what actions you took to keep them engaged. This will show your proactive approach to member lifecycle management.
✨Familiarise Yourself with the Education Sector
Do some research on the education sector and the organisations within it. Understanding the landscape will help you articulate value to potential members and show that you're genuinely interested in the field. It’s a great way to stand out!