Digital, Data and Technology Manager

A leading not-for-profit trade body in the financial services sector is seeking a Digital, Data and Technology Manager for their London office, with hybrid working.

The Role of Digital, Data and Technology Manager

Lead and coordinate the delivery of the Association’s Digital, Data and Technology (DDaT) strategy, ensuring that digital services, data and technology including AI infrastructure and suppliers support organisational objectives and continuous improvement. The role focuses on effective project management, strong communication, and proactive oversight of technology and digital operations, security, and performance.

Principal Tasks & Responsibilities

• Project and Change Delivery: Lead planning and delivery of technology and digital projects, ensuring clear communication, stakeholder engagement, and timely, high-quality outcomes. Manage the delivery of the strategic technology, data and digital roadmap in line with the strategy. Manage end-to-end project processes including communications, training, early-life support and ongoing adoption and support coordination. Build data into a core capability ensuring data architecture, management and visualisation are developed and understood. Continuously assess digital maturity and digital service delivery and identify opportunities and drive improvements across systems, services, and processes through better use of technology including leveraging AI. Drive the organisation wide adoption of AI tools and practices at scale, ensuring they are effectively embedded to deliver measurable productivity and efficiency benefits.
• Supplier Management: Manage outsourced technology providers, including but not limited to outsourced service desk, website and CRM providers through regular meetings, manage actions, contract performance management, escalating issues, service reviews, cost effectiveness and renewals. Maintain visibility of all digital and technology contracts, licences, warranties and renewals, ensuring continuity of service and value for money. Recommend opportunities to improve efficiency through better use of technology, including AI-enabled solutions.
• Operational Oversight and Governance: Ensure staff have access to hardware, systems and tools needed managing this with outsourced suppliers. Ensure secure, resilient and compliant systems, covering cyber security, data architecture and protection, business continuity, and industry standards. Maintain and update digital, data and technology policies and processes, promoting organisation wide compliance and strong governance. Manage data collection and management through the CRM offering guidance to internal stakeholders for maximisation of CRM value within the Association, emphasising a single view of the stakeholders. Develop and embed data as a core organisational capability by establishing clear data architecture, supporting robust data management practices, and enabling effective data visualisation that is understood and utilised across the organisation. Review and optimise operational procedures to support a digital first, value driven approach.
• Communication and Stakeholder Engagement: Build strong relationships across the organisation, particularly with the Data Protection Officer, Statistics and External Affairs teams, acting as a trusted partner to guide and influence technology and digital priorities as well as support staff with adoption and queries. Raise the profile of technology and digital initiatives, ensuring colleagues understand capabilities, benefits and upcoming changes and implement them. Work with teams to align digital tools and user experiences for internal and external stakeholders. Build technology, data and AI literacy across the workforce, ensuring colleagues develop the skills, confidence and capability needed to effectively adopt and leverage digital tools.

Person Specification

• Proven experience delivering digital and technology transformation aligned to strategic goals.
• Strong project management and multworkstream coordination.
• Excellent communication and influencing skills.
• Practical understanding of cyber security, data protection, governance and business continuity.
• Supplier and contract management expertise.
• Competence with Microsoft 365, CRM/CMS platforms and a good understanding of AI capabilities.
• Understanding of standards such as ITIL, PRINCE and SFIA.
• Experience in a trade association, professional body or social purpose environment is ideal.
• Strong experience in digital, data and technology project management.
• Experience managing procurement, supplier performance and contract renewals.
• A proactive, can-do mindset suited to evolving environments.

To apply for this Digital, Data and Technology Manager role, please submit your CV. Due to the volume of applications, only successful candidates will be contacted. If you have not heard from us within 10 working days, please assume your application has been unsuccessful on this occasion.