Groomer, Petsense in Inverness

This position is responsible for providing professional grooming services for dogs or cats using the knowledge of grooming styles and techniques.

Essential Duties and Responsibilities:

• Follow and demonstrate all Petsense by Tractor Supply Mission and Values.
• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Answer phone and schedule appointments.
• Assist in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations.
• Book appointments and greet pets as they come in.
• Thoroughly complete 7-point check-in.
• Report all accidents and injuries to the Store Manager immediately.
• Follow bathing/grooming procedures as outlined.
• Clean ears, clip nails and perform other needed services.
• Adhere to customer instruction of clipping pattern desired.
• Clip dog’s hair according to determined pattern, using electric clippers, combs, and shears.
• Comb and shape dogs’ coat.
• Talk to live animals, or use other non-physical techniques to keep animals calm.
• Complete and maintain customer and company forms.
• Properly and completely fill out required grooming forms.
• Adhere to all safety rules and procedures and follow all safety standards.
• Know and watch for any of the Seven Critical Signs of Stress throughout the full appointment of the animal while in our care.
• Sweep, vacuum, clean and sanitize cages, throughout bathing, grooming and check-in areas and other cleaning as needed to maintain standards.
• Sanitise and maintain upkeep of all grooming tools and equipment to eliminate injury and spread of diseases to other pet clients.
• Assist in store operations as needed.

Required Qualifications:

• Minimum of 1-year experience grooming/styling pets.
• Must be comfortable working with dogs and cats.
• Must provide own tools (clippers, blades, shears) or be willing to purchase required tools.
• High school diploma or equivalent.
• Successful completion of Paragon Level 1 & 2 training provided by Petsense.
• Any suitable combination of education and experience will be considered.
• Associates must be able to read, write and count accurately.

Preferred Knowledge, Skills or Abilities:

• Operate and use all grooming tools and equipment including bathing tubs, brushes, steel combs, barber shears, scissors, clippers, driers, and bathing products such as perfumed shampoo and soaps.
• Ability to read, write, and count accurately.
• Communicate effectively with customers.
• Display compassion with animals and treat them accordingly.
• Exhibit attention to detail.
• Lift and carry pets generally weighing 0-50 pounds.
• Work varied hours, days, nights, and weekends as business needs dictate.
• Stand and walk for long periods of time.
• Safely work around pets and pets’ waste.

Working Conditions:

• Working environment is generally inside with moderate noise.
• Exposure to wet conditions, particularly when bathing dogs.
• Exposure to cats and dogs of all sizes, breeds, and temperaments.
• Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste.
• Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours.
• Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines.
• Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.

Physical Requirements:

• Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds.
• Ability to utilise grooming instruments including shears and dryers.
• Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
• Ability to read, write, and count accurately to complete all documentation.
• Ability to utilise strong written and verbal communication skills to communicate effectively with team members and customers.
• Ability to successfully complete all required training.
• Lift and carry pets generally weighing up to 75 pounds, ability to lift and carry pets weighing over 100 pounds assisted.
• Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack, dolly or U-boat).
• Ability to walk, stand and maintain a stationary position while grooming animals for a full shift.
• Ability to frequently move around the salon to groom and bath animals, clean, and maintain the salon for a full shift.
• Ability to safely access all areas of the store including selling floor, stock area, register area and the full salon including bathing area.
• Ability to occasionally lift or reach overhead.
• Ability to stand, twist, bend, kneel, crouch, stoop and squat frequently to position oneself to groom and bath animals, clean shelves, stock merchandise and equipment as business needs dictate.
• Ability to handle and be in contact with live animals.
• Ability to successfully complete all training and certifications to care for live animals.

Disclaimer: This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. The Associate should perform all duties as assigned by his/her supervisor.