Groomer, Petsense

This position is responsible for providing professional grooming services for dogs using the knowledge of canine characteristics and grooming styles and techniques.

Essential Duties and Responsibilities:

• Deliver world class customer satisfaction
• Answer phone and schedule appointments
• Assist in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations
• Book appointments and greet pets as they come in
• Report all accidents and injuries to the Store Manager promptly
• Follow bathing/grooming procedures as outlined
• Clean ears, clip nails and perform other needed services
• Adhere to customer instruction of clipping pattern desired
• Clip dog’s hair according to determined pattern, using electric clippers, combs, and shears
• Comb and shape dogs’ coat
• Talk to live animals, or use other non-physical techniques to keep animals calm
• Complete and maintain customer and company forms
• Properly and completely fill out required grooming forms
• Observe all safety rules and procedures and adhere to safety standards
• Sweep, vacuum, clean and sanitize cages, tubs and other cleaning as needed to maintain standards
• Assist in store operations as needed

Required Qualifications:

• Minimum of 1-year experience grooming/styling pets
• Must be comfortable working with dogs and cats
• Must provide own tools (clippers, blades, shears) or be willing to purchase required tools
• High school diploma or equivalent
• Successful completion of Paragon Level 1 & 2 training provided by Petsense
• Any suitable combination of education and experience will be considered
• Associates must be able to read, write and count accurately

Preferred Knowledge, Skills or Abilities:

• Operate and use all grooming tools and equipment including bathing tubs, brushes, steel combs, barber shears, scissors, clippers, driers, and bathing products such as perfumed shampoo and soaps
• Ability to read, write, and count accurately
• Communicate effectively with customers
• Display compassion with animals and treat them accordingly
• Exhibit attention to detail
• Lift and carry pets generally weighing 0-50 pounds
• Work varied hours, days, nights, and weekends as business needs dictate
• Stand and walk for long periods of time
• Safely work around pets and pets’ waste

Working Conditions:

• Working environment is favorable, generally working inside with moderate noise
• Exposure to wet conditions, particularly when bathing dogs
• Exposure to cats and dogs of all sizes, breeds, and temperaments
• Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste
• Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours
• Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines
• Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate

Physical Requirements:

• Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds
• Ability to stand and maintain a stationary position for up to 8 hours while grooming animals
• Ability to frequently move for 4-8 hours per day around the salon to groom animals, clean, and maintain the salon
• Ability to utilize grooming instruments including shears and dryers
• Ability to frequently lift or reach merchandise overhead
• Ability to bend, kneel, and squat frequently to position oneself to groom animals, clean shelves, and stock merchandise and equipment
• Ability to constantly operate store equipment such as computer, cash register, and other store equipment
• Ability to read, write, and count accurately to complete all documentation
• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers
• Ability to successfully complete all required training
• This position is non-sedentary
• It is essential to operate all equipment related to your job duties effectively, safely, properly, and accurately; and to provide the highest level of customer service
• It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely

Disclaimer: This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. The Associate should perform all duties as assigned by his/her supervisor.