Solutions Consultant in London

As our Solutions Consultant, your number one priority is helping customers unlock brand health insights they can't surface in the dashboard alone, while owning commercial outcomes across onboarding, renewals, and pre-sales conversations.

At Tracksuit, Solutions Consultants turn brand data into brand stories. You'll support our growing UK Solutions team, working alongside Max to make sure customers get real, actionable insight from their Tracksuit data, wherever the dashboard alone can't get them there. You'll be a trusted analytical and commercial partner across Sales, Customer Success, and Product, helping brands see what their data is really telling them. As we continue to scale in the UK, this role is central to how customers experience the depth of what Tracksuit can offer.

What you'll do:

• Own brand tracker & insight delivery: Lead brand tracker development and survey consultation cross-functionally between customers, Sales, and Customer Success.
• Uncover the story in the data: Analyse customer and category data to surface actionable brand performance insights and translate them into clear, compelling narratives.
• Maintain the standard: Keep insight delivery accurate and consistent with Tracksuit's data integrity and storytelling standards.
• Support commercial conversations: Bring analytical and commercial context to onboarding, quarterly reviews, and renewals.
• Add insight value pre-sales: Support scoping and survey design conversations where your expertise adds real commercial weight.
• Navigate complexity: Handle methodological questions and disputes on complex accounts, with guidance from senior team members.
• Shape the product: Propose new ways of cutting data that could live in the Tracksuit dashboard, working directly with Product to develop these improvements.
• Build scalable solutions: Collaborate with colleagues on repeatable approaches and enablement for other teams.
• Bring local context to a global picture: Contribute UK market and category knowledge to global insight frameworks.
• Represent Tracksuit externally: Promote Tracksuit at industry events and through networks (e.g. Market Research Society, Aura Awards, MADFest).

What you'll bring:

• 4+ years' experience in insights, analytics, brand tracking, or market research (agency or client-side).
• Working knowledge of brand tracking methodology and metrics.
• Solid grounding in quantitative research — survey design, sampling, statistical interpretation.
• Strong written and verbal communication, with the ability to make data commercially compelling to non-research audiences.
• Confidence collaborating cross-functionally with Sales, Customer Success, Product, and Marketing.
• A kind, smart, and genuine human with a growth mindset.

Nice to have:

• SaaS experience — familiarity with subscription/dashboard-based delivery and how product engagement drives retention and expansion.
• FMCG research experience.
• Exposure to pre-sales (advanced discovery, demo facilitation, solution scoping and architecting).
• Mentoring and coaching experience.

What success looks like (first 12 months):

• Consistently high-quality, well-turned-around tracker builds and survey consultations for customers.
• Insight outputs that visibly shape onboarding, QBR, and renewal conversations, reflected in Sales/CS feedback.
• Meaningful contribution to pre-sales scoping and win outcomes on supported deals.
• Strong, growing use of Tracksuit's AI tooling across insight and analysis work.

£54,000 - £74,500 a year. We put a real focus on fair compensation for our people and their roles. We run comprehensive full-cycle comp reviews annually, as well as rolling promotions when you've levelled up. Your salary is supplemented with our best-in-class benefits package, as well as generous ESOP.

Why join us at Tracksuit?

As one of Australasia's fastest growing startups, we've hand-picked a world-class team of kind, ambitious, generous, and smart humans. But don’t take our word for it! You’ll be joining the:

• Mumbrella Marketing Company of the Year 2022.
• HRD Employer of Choice <200 Staff 2024.
• NZ Hi Tech Awards, Emerging Company of the Year 2024.
• AFR Best Place to Work Media and Marketing (4th place) 2024.

At just over 4 years old, we're incredibly grateful and excited to be working with over 1000+ epic brands across the UK, USA, Canada, NZ and AU like Represent Clothing, Lowes, Turo, Heights, MoonCup, AllPress, Rapha, Sol De Janeiro, Tiffany & Co, MyFitnessPal, Hatch, Bondi Sands and more. Tracksuit’s vision is to be used in every strategic growth conversation for the best consumer brands of today and tomorrow. We’re doing this by becoming the common language to measure and communicate the value of brand building. We've built beautiful, always-on, radically affordable brand tracking - taking an old-school, $100k+ market research product and making it 10x easier to use and 10x more affordable. We’re a tight-knit, supportive, and ambitious team, driven to empower companies to use brand to drive success. Our culture thrives on complete transparency, trust, learning, and constant development and improvement.

Underpinning the experience are our great benefits, including:

• Compensation: Competitive market rate remuneration, which is reviewed annually.
• Employee Share Option Program (ESOP): So that everyone on the team has a share in Tracksuit’s success.
• Progressive health and wellness benefits: Including an annual wellness bonus, access to a premium EAP platform, and 6 weeks of paid annual leave.
• Generous parental benefits: 12 weeks’ paid parental leave for either caregiver, additional sick leave for IVF, gradual return to work.
• A £1000 personal L&D budget for each Trackstar, plus additional growth opportunities including mentorships, speaking engagements, and travel.
• Flexible working: We have beautiful offices in Auckland, Sydney, London, and New York. We are office first but offer full flexibility day to day and adopt a balanced approach to WFH/in-office work.
• Most importantly, when you join, you’ll receive an epic Tracksuit which reflects our vibe. We are built for speed and comfort, we're fun and informal, and we're practical and ready for anything.

We will begin reviewing applications from 25th August, 2026 so you can expect to hear from us going forward from this date.

FYI - We’re pet-friendly in principle and practice — with the occasional four-legged visitor adding to the charm, not the chaos. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.