At a Glance
- Tasks: Help marketers maximise brand health data and drive business success.
- Company: Join Tracksuit, one of Australasia's fastest growing startups.
- Benefits: Competitive salary, commissions, best-in-class benefits, and transparent compensation.
- Other info: Dynamic team culture focused on kindness, ambition, and growth.
- Why this job: Be a Brand Champion and make a real impact on brilliant brands.
- Qualifications: 2-4+ years in Customer Success or Account Management with strong communication skills.
The predicted salary is between 43000 - 59000 £ per year.
As a Brand Champion (our version of a Customer Success Manager), your number one priority is ensuring marketers are getting as much value as possible from the brand health data in their Tracksuit Dashboards.
Why this role exists: At Tracksuit, Brand Champions turn brand health data into business momentum. You’ll help marketers get max value from their Tracksuit dashboards so they renew, expand, and rave. You’ll be the trusted partner for a portfolio of brilliant brands, educating, unblocking, and celebrating progress. As we scale a product customers love and a community marketers are proud to belong to, this role is central to Tracksuit’s expansion.
What you’ll do:
- Onboard & activate: Set clear success plans and get customers to first value quickly.
- Run brilliant rhythms: Lead Quarterly Check-Ins that tie product usage to outcomes.
- Protect & grow: Spot risk early, build save plans, own renewals, and drive expansion.
- Turn insight into impact: Translate feedback into crisp, actionable signals for Product & Marketing.
- Keep the house tidy: Maintain accurate health, notes, and forecasts - no surprises.
- Level up the journey: Champion playbooks and continuously improve our customer experience.
- Build real relationships: Partner with CMOs, Heads of Marketing, founders and marketers with calm, clear communication.
What you’ll bring:
- 2–4+ years in Customer Success / Account Management (B2B SaaS or adjacent).
- Commercial chops (GRR/NRR, negotiation, forecasting) and a bias to outcomes.
- Brand & marketing fluency—you get why brand matters and how to prove it.
- Data-literate and product-curious; comfortable guiding conversations with dashboards.
- Excellent written & verbal comms across exec, user and technical audiences.
- Tools familiarity (we use Vitally, HubSpot, Subskribe, Notion, Google Workspace).
- Our flavour of High Care + High Performance: kind, organised, ambitious, team-first.
What success looks like (first 12 months):
- Portfolio hits GRR/NRR targets with reliable, inspection-ready forecasts.
- Every account has a documented success plan and healthy adoption baseline.
- Clear expansion pipeline with repeatable motions aligned to ICP & segment.
- Customer insights inform roadmap, marketing narratives, and enablement.
- Playbooks improved with your fingerprints.
£50,000 - £67,000 a year. Please note: this role also includes up to 20% commissions on-top of base. We practice transparent compensation at Tracksuit, which means we put a real focus on fair compensation for our people and their roles. We run comprehensive full-cycle comp reviews annually, as well as rolling promotions when you’ve levelled up. Your salary is supplemented with our best-in-class benefits package, as well as generous ESOP.
Why join us at Tracksuit? As one of Australasia's fastest growing startups, we’ve hand-picked a world-class team of kind, ambitious, generous, and smart humans. But don’t take our word for it! You’ll be joining the Mumbrella Marketing Company of the Year 2022 and HRD Employer of Choice.
Customer Success Manager employer: Tracksuit Limited
Tracksuit is an exceptional employer that fosters a dynamic work culture where innovation and collaboration thrive. With a strong focus on employee growth, we offer comprehensive training and development opportunities tailored to enhance your skills in brand management and customer success. Located in a vibrant area, our team enjoys a supportive environment that values creativity and encourages meaningful contributions to the success of SaaS brands.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Tracksuit on LinkedIn. Ask them about their experiences and any tips they might have for landing the Brand Champion role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by understanding Tracksuit's products inside out. Familiarise yourself with the Tracksuit Dashboard and think about how you would help marketers get the most value from it. Show us you’re not just a fit for the role, but also passionate about what we do!
✨Tip Number 3
Practice your communication skills! As a Brand Champion, you'll need to convey complex data in a simple way. Try explaining brand health metrics to a friend or family member who knows nothing about marketing. This will help you articulate your thoughts clearly during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Tracksuit team. Let’s make this happen together!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let your enthusiasm for customer success shine through. We want to see how you can turn brand health data into business momentum and help marketers thrive with our product.
Tailor Your Experience:Make sure to highlight your relevant experience in Customer Success or Account Management. We’re looking for those 2-4+ years of experience, so connect the dots between your past roles and what we do at Tracksuit.
Be Clear and Concise:Your written communication skills are key! Keep your application clear and to the point. Use straightforward language to demonstrate your ability to communicate effectively with various audiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Tracksuit Limited
✨Know Your Brand Health Data
Make sure you understand the ins and outs of brand health data and how it impacts marketing strategies. Familiarise yourself with Tracksuit's dashboards and be ready to discuss how you can help marketers derive maximum value from them.
✨Showcase Your Customer Success Experience
Prepare specific examples from your previous roles where you've successfully onboarded clients, driven renewals, or expanded accounts. Highlight your commercial skills and how you've used data to inform decisions and improve customer experiences.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing technical concepts. Since you'll be communicating with various stakeholders, demonstrate your ability to tailor your communication style to different audiences.
✨Be Ready to Discuss Playbooks and Improvements
Think about how you've contributed to improving processes in past roles. Be prepared to share ideas on how you would champion playbooks at Tracksuit and enhance the customer journey based on insights you've gathered.
