At a Glance
- Tasks: Lead a dynamic team to manage exciting adventure trips across Europe.
- Company: Tracks and Trails, a passionate outdoor adventure company.
- Benefits: Competitive salary, remote work, 25 days leave, and annual trip opportunities.
- Other info: Opportunity for career growth in a sustainable travel environment.
- Why this job: Join a collaborative team and shape unforgettable travel experiences.
- Qualifications: Experience in operations and a passion for adventure travel.
The predicted salary is between 36500 - 42000 £ per year.
Tracks and Trails Ltd are looking to appoint an Operations Manager to support the day-to-day running of trips, administration and the Programme Manager team.
Department: Operations
Reports to: Directors
Location: Fully remote, with regular online meetings and bi-annual face to face team meet up
Salary: £36,500 to £42,000 per year, with starting salary based on experience.
Contract: Permanent, Full-time [37.5 hours per week] – Fully Remote
Annual opportunity: to join one of our trips in Europe
Three-month probationary period
25 days annual leave plus UK bank holidays
Core hours: between 10:00 – 16:30 GMT
Discretionary performance-related bonus: linked to annual net profit
Workplace pension provision
About Tracks and Trails: Tracks and Trails offer high-quality guided mountain adventure holidays, including hiking, trail running, cross-country skiing and snowshoeing across Europe. Every trip is carefully designed by experienced professional guides, with a strong focus on quality and attention to detail.
The Directors are supported by three Programme Managers, alongside a Finance Manager, Social Media Manager and Marketing Consultant. Together, the team provides a professional and personal service, working with highly qualified guides and instructors. Small-group, sustainable travel and respect for the environment are at the heart of the business. Every holiday offered by Tracks and Trails has been shaped by experience and a passion for the outdoors.
The role: Tracks and Trails are a small, collaborative team committed to exceeding our guests’ expectations, many of whom return to travel with us year after year. Working closely with the Team and Directors, who also own the company, you will take responsibility for:
- Operations Management: Lead and support our Programme Managers, ensuring consistently high standards of service and trip delivery.
- Oversee trip logistics, contracts, supplier agreements and booking management.
- Manage programme budgets and ensure trips operate within agreed cost structures.
- Lead operational troubleshooting, incident planning and risk management.
- Maintain CRM (Customer Relationship Management) systems and operational documentation to ensure programme readiness and transparency.
- Oversee website content updates for new and existing trips.
- Oversee travel logistics, including transfers, accommodation and ground transport.
- Manage relationships with DMCs (Destination Management Companies), accommodation providers, transport companies, guides and instructors.
- Communicate professionally with guests, suppliers and colleagues.
- Continually improve systems and processes to increase efficiency and guest satisfaction.
- Work with the Directors to oversee safety and risk management, ensuring consistently high operational standards.
- Maintain and support the development of safety management systems, audits, risk assessments, emergency procedures and operating protocols to ensure best-practice standards.
- Support live trip operations and, alongside the Directors, manage any incidents or crisis situations as they arise.
Business to Business (B2B) Trip Management: Manage a small but growing portfolio of B2B (Business2Business) trips, including logistics and all aspects of delivery.
Sales Objectives: Support the management of monthly and annual revenue, booking and passenger targets.
Marketing Objectives: Monitor sales performance to ensure trips are promoted effectively and at the right time.
Future Operations: Design, develop and launch new trips, ensuring they are safe, seamless, commercially viable and sustainable.
Support B2B development opportunities by building strong partnerships, assessing quality and safety, and negotiating pricing and contractual terms.
Supporting our Commitment to Sustainable Travel: Help drive our sustainable tourism strategy, ensuring responsible travel that positively impacts the people and places we visit.
Supporting the ongoing success of Tracks and Trails: Work as part of the management team to help shape the future direction of the business.
What we’re looking for:
- Essential skills: A collaborative and positive team leader with a proactive, flexible approach.
- Highly organised, with strong project coordination and planning skills.
- Commercially minded, with experience setting and managing budgets.
- Excellent attention to detail and able to thrive in a fast-paced environment.
- A confident communicator, comfortable working with partners, suppliers and colleagues.
- Experienced in managing logistics, suppliers, timelines and multiple programmes.
- Confident with Excel, budgeting software, online communication tools and industry systems.
- Tech-savvy, with an interest in improving workflows and processes.
- Calm and solutions-focused under pressure.
- Excellent written and spoken English; French or another language is an advantage.
- Passionate about delivering seamless, safe and sustainable travel experiences.
Experience:
- A graduate in tourism, adventure travel or a relevant field.
- Experienced in logistics and operations within the outdoor or adventure travel industry.
- Currently working in an operational, product, programming or supervisory role and ready for the next step.
- A strong people person, able to lead, support and earn the respect of an experienced team.
- Passionate about the outdoors and mountain-based adventure.
- Confident in using booking systems, travel apps and digital tools, or keen to learn.
- Experienced in, or familiar with, the complexities of operating adventure travel across multiple countries.
How to Apply? We welcome applications from people of all backgrounds, genders and ages. To receive the full job description email. Then send your CV and a covering email outlining your interest, skill set, motivation and experience for the role.
Shortlisted candidates will have an initial call with the two Directors.
Application closing date: 30th September 2026
Interviews will take place face to face on: 6th October 2026 in Manchester or High Peak, Derbyshire
Preferred start date: 23rd November 2026
Operations Manager in England employer: TRACKS AND TRAILS LTD
Tracks and Trails Ltd is an exceptional employer, offering a fully remote Operations Manager role that promotes a collaborative and supportive work culture. With a strong commitment to sustainable travel, employees enjoy generous benefits including 25 days of annual leave, opportunities for personal growth through participation in trips across Europe, and a focus on maintaining high operational standards while fostering a passion for the outdoors.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in England
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Manager at TRACKS AND TRAILS LTD!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like TRACKS AND TRAILS LTD or be willing to refer you for that Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from TRACKS AND TRAILS LTD who’s on the lookout for their next Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Manager role at TRACKS AND TRAILS LTD!
We think you need these skills to ace Operations Manager in England
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at TRACKS AND TRAILS LTD. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at TRACKS AND TRAILS LTD
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at TRACKS AND TRAILS LTD. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
