At a Glance
- Tasks: Manage client relationships and drive account growth through strategic planning and consultative selling.
- Company: Join Tracker, a leading cloud-based garment decoration software company.
- Benefits: Enjoy competitive salary, flexible working options, and opportunities for professional development.
- Other info: Work in a dynamic environment with a strong emphasis on collaboration and career growth.
- Why this job: Be the trusted partner for clients and make a real impact on their success.
- Qualifications: Experience in Account Management with a focus on B2B SaaS and customer success.
The predicted salary is between 40000 - 50000 £ per year.
About Tracker
Tracker is cloud-based garment decoration software supporting embroidery, DTG, DTF, screen printing and licensed team gear, with capabilities including logo management, digital proof approvals, production scheduling and integrations.
Role summary
As the UK Account Manager for existing clients, you will own and grow a portfolio of customers by becoming their trusted commercial and delivery partner. This is a relationship-led role with clear commercial accountability: deliver +30% YoY expansion of ARR through increased product scope/coverage, adoption, and the sale/delivery of relevant professional services/core development tasks.
Primary objective (0–6 months): become the customer’s single point of contact and trusted point of contact at Tracker known for responsiveness, clarity and outcomes.
What you’ll do
- Own relationships (0–6 months focus)
- Take full ownership of day-to-day account leadership for assigned customers.
- Establish strong multi-threaded relationships (ops/production, owners/GM, finance/admin, technical stakeholders).
- Run structured customer communications: onboarding to the account team, regular check-ins and QBRs.
- Drive expansion revenue (30% YoY ARR growth)
- Build account plans and identify expansion paths: additional sites/brands/users, additional modules/workflows, deeper usage, and increased “coverage of scope” across the customer’s operation.
- Lead commercial processes for renewals and upsells: discovery → proposal → close → handover.
- Maintain accurate forecasts for renewals and expansion; keep CRM hygiene at a high standard.
- Sell and coordinate professional services/core development tasks
- Qualify customer needs into clearly scoped professional services or development tasks (value/outcomes, effort, timelines).
- Partner with delivery/engineering to shape statements of work, manage expectations, and ensure successful outcomes.
- Ensure customers see measurable ROI from delivered services (which feeds further expansion).
- Improve adoption and retention outcomes
- Proactively track account health (usage, support themes, stakeholder sentiment, value realisation).
- Identify risks early and execute retention plans to reduce churn and protect renewals.
- Translate product capabilities (proof approvals, scheduling, integrations, etc.) into customer-specific outcomes.
- Cross-functional leadership internally
- Act as the “voice of the customer” to Product/Engineering turning feedback into actionable, well-documented requests.
- Collaborate with Support and Delivery to improve resolution quality and customer experience.
- Support lightweight enablement (customer training coordination, release communication, best practices).
Success measures (KPIs)
- Expansion ARR: +30% YoY growth across your book of business
- Net Revenue Retention (NRR) and gross retention/renewal rate - +99%
- Professional services revenue (and delivery success against scope/timeline)
- Customer satisfaction outcomes (e.g., NPS/CSAT), adoption indicators, and reference ability (case studies, referrals)
What we’re looking for
Experience
- Proven experience in Account Management / Customer Success with commercial accountability (renewals + upsell) in B2B SaaS.
- Demonstrated ability to grow existing accounts through consultative selling and value-based proposals.
- Experience coordinating professional services or technical delivery (scoping, SOWs, stakeholder management).
Skills
- Strong discovery: you can uncover root problems and quantify value.
- Commercial rigor: forecasting, pipeline management, negotiation, renewal control.
- Clear written communication (proposals, recaps, plans) and confident live facilitation (QBRs).
- Comfortable working cross-functionally with product/engineering and translating requirements.
Nice to have
- Familiarity with garment decoration / production workflows (embroidery, DTG/DTF, screen print) and/or operational SaaS.
- Experience with systems integrations (e-commerce, supplier catalogs, ERP).
Working pattern
UK-based (remote/hybrid depending on company preference), with customer visits as needed.
UK Account Manager in Watford employer: Tracker
Tracker is an exceptional employer that fosters a collaborative and dynamic work culture, empowering employees to take ownership of their roles while driving significant growth for our clients. With a strong focus on professional development and a commitment to employee success, we offer unique opportunities for career advancement in the thriving garment decoration industry. Our UK-based team enjoys the flexibility of remote or hybrid working arrangements, ensuring a healthy work-life balance while engaging with customers to deliver outstanding results.
StudySmarter Expert Advice🤫
We think this is how you could land UK Account Manager in Watford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections we make, the better our chances of landing that Account Manager role!
✨Tip Number 2
Prepare for those interviews by knowing your stuff! Research Tracker and its products inside out. Understand their customer base and think about how you can help them grow. We want to show that we’re not just another candidate, but the perfect fit for their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. We need to nail our responses, especially around account management and driving revenue growth. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping us top of mind. Let’s remind them why we’re the best choice for the UK Account Manager position at Tracker!
We think you need these skills to ace UK Account Manager in Watford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and don’t be afraid to share a bit about your passions and interests related to account management.
Tailor Your Application:Make sure to customise your application for the UK Account Manager role. Highlight your relevant experience in B2B SaaS and how you've successfully managed accounts in the past. We love seeing specific examples that demonstrate your skills!
Be Clear and Concise:Keep your written communication clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Tracker
✨Know Your Stuff
Before the interview, dive deep into Tracker's products and services. Understand how their garment decoration software works and be ready to discuss how you can help clients maximise their use of it. This shows you're genuinely interested and prepared.
✨Build Rapport
Since this role is all about relationships, practice building rapport during your interview. Use examples from your past experiences where you've successfully managed client relationships. Show them you can be that trusted partner they need.
✨Showcase Your Commercial Acumen
Be ready to discuss how you've driven revenue growth in previous roles. Prepare specific examples of how you've identified upsell opportunities or improved customer retention. This will demonstrate your ability to meet the +30% YoY growth target.
✨Ask Insightful Questions
Prepare thoughtful questions that show your understanding of the role and the company. Ask about their current challenges with customer adoption or how they measure success in account management. This not only shows your interest but also helps you gauge if it's the right fit for you.
