At a Glance
- Tasks: Lead customer onboarding projects, ensuring smooth implementation and training.
- Company: Join a leading Telematics and Stolen Vehicle Recovery Company in Uxbridge.
- Benefits: Enjoy hybrid work, competitive parental leave, and a focus on wellbeing.
- Other info: Collaborate with diverse teams and enjoy opportunities for professional growth.
- Why this job: Make a real impact by delivering exceptional customer experiences and driving project success.
- Qualifications: Experience in project management and customer onboarding is essential.
The predicted salary is between 45000 - 55000 £ per year.
Tracker is currently seeking an experienced Customer Project Manager to join a well-established market leading Telematics and Stolen Vehicle Recovery Company based in Uxbridge. The Customer Project Manager is responsible for leading the end-to-end onboarding and implementation of customer projects, ensuring customers are successfully set up, configured, trained, and live within agreed timelines. This is a delivery-focused and commercially aware role, managing multiple customer workstreams with time sensitive, revenue-driven deadlines, co-ordinating project milestones to support billing readiness, revenue recognition, and a smooth transition into business-as-usual support.
Working closely with customers and cross-functional internal teams, including Engineering, Operations, Product, Sales, Finance, and Support, the Customer Project Manager will oversee project scope, dependencies, risks, and change, using clear governance, collaboration and proactive communication to deliver consistent and successful outcomes.
Main Responsibilities
- Own and manage the onboarding plan for each customer: scope, milestones, deliverables, resourcing, dependencies, and acceptance criteria.
- Lead customer kick-off meetings and governance activities (such as weekly status calls, steering updates where required), ensuring decisions, actions and risks are documented and followed through.
- Manage end-to-end delivery across a range of multiple customer types and complexity levels, from SMB to enterprise customers, adapting delivery approaches while maintaining a consistent delivery framework.
- Coordinate delivery across cross-functional teams, including Engineering, Operations, Finance, Sales and Support, to meet agreed customer timelines, proactively addressing blockers and escalating where appropriate.
- Manage RAID (Risks, Assumptions, Issues, Dependencies) activities, ensuring mitigation plans and ownership are clearly defined and addressing change requests for impact on scope, timelines and commercial outcomes.
- Coordinate customer readiness activities including data capture, configuration, integrations, user access, training, and go-live communications.
- Support commercial objectives by aligning delivery milestones with billing triggers, invoicing readiness, and contractual commitments in partnership with Sales and the Finance teams.
- Lead go-live and transition activities, ensuring a smooth handover into business-as-usual support, including documentation, support processes, and customer contacts.
- Maintain accurate and up-to-date project documentation and reporting, including plans, logs, meeting notes, and status updates within agreed tools and systems.
- Identify trends and opportunities for improvement within onboarding and implementation processes, contributing to continuous improvement initiatives and best-practice delivery frameworks.
Customer Experience KPIs
- Deliver onboarding milestones and agreed go-live dates on time, ensuring a smooth and consistent customer experience.
- Support time-to-value and time-to-revenue objectives by progressing customers efficiently from contract signature through to billing-ready live service.
- Maintain high go-live success rates while reducing post-go-live incidents linked to onboarding or implementation gaps.
- Deliver a positive onboarding experience through clear communication, collaboration and high levels of customer satisfaction.
- Maintain accurate onboarding pipeline forecasting and ensure delivery risks, dependencies and potential delays are identified and escalated in a timely manner.
Skills and Attributes
- Excellent project delivery capability with a structured approach to planning, governance, and project control, including experience working with PRINCE2-style documentation and stage management practices.
- Commercially aware, with an understanding of how delivery milestones support revenue recognition, invoicing and customer retention.
- Excellent stakeholder management skills, with the ability to build positive relationships, influence outcomes and collaborate effectively across internal teams and customer organisations.
- Clear and professional communicator, both written and verbal, confident presenting project updates, risks, and decisions to stakeholders at all levels.
- Highly organised, with the ability to manage multiple projects simultaneously and prioritise effectively within fast-paced environments and tight deadlines.
- Practical and proactive problem-solver, able to identify potential issues early and work collaboratively to remove blockers and maintain delivery momentum.
- Customer focused approach, balancing excellent service with clear management of project scope, timelines and expectations.
Benefits
We operate a hybrid work environment with office-based collaboration Tuesday through Thursday, with the ability to work from home on Monday and Friday. We offer competitive parental leave and place strong emphasis on wellbeing and mental wealth.
Qualifications
Primary Requirements
- Proven experience delivering customer onboarding and implementation project within fast-paced, deadline-driven environments.
- Demonstrated ability to manage customers projects and workstreams simultaneously, including coordinating complex dependencies and competing priorities.
- Well-developed governance and project coordination skills: including project planning, RAID management, action tracking, status reporting and stakeholder communication.
- Ability to translate customer requirements into clear deliverables and collaborate effectively with internal delivery teams to support successful delivery through to go-live.
- Confident managing change control and scope while balancing customer needs, delivery timelines and commercial objectives.
- Professional and customer-focused approach, with the ability to build trust, manage expectations, and resolve issues effectively and respectfully.
- High attention to detail, with a consistent and organised approach to documentation, reporting and process management.
Other qualifications considered a plus:
- PRINCE2 Foundation/Practitioner certification (preferred) or equivalent project management qualification.
- Experience onboarding customers to SaaS, platform, or technology products (including integrations/APIs and data migration where applicable).
- Experience in regulated, compliance-driven, or operationally critical environments.
- Comfortable using tools such as Jira/Confluence, Azure DevOps, Salesforce, Monday.com, Smartsheet, MS Project, or similar.
- Experience supporting revenue forecasting, billing readiness, or commercial milestone tracking.
Customer Project Manager in Uxbridge employer: Tracker
As a leading Telematics and Stolen Vehicle Recovery Company based in Uxbridge, we pride ourselves on fostering a collaborative and dynamic work environment that prioritises employee wellbeing and professional growth. Our hybrid work model allows for flexibility while maintaining strong team connections, and we offer competitive parental leave alongside a commitment to mental health support. Join us to be part of a forward-thinking team where your contributions directly impact customer success and company innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Project Manager in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Project Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to project management and customer onboarding. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed multiple projects and stakeholders in the past. We want to see how you’ve tackled challenges and kept everything on track, especially in fast-paced environments.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. We recommend reiterating your enthusiasm for the role and mentioning something specific from the interview to keep you fresh in their minds.
We think you need these skills to ace Customer Project Manager in Uxbridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Project Manager role. Highlight your experience in onboarding and implementation projects, and show how your skills align with our needs at StudySmarter.
Showcase Your Communication Skills:Since this role involves a lot of stakeholder management, emphasise your communication abilities. Use clear and professional language in your application to demonstrate that you can effectively convey project updates and manage expectations.
Highlight Your Project Management Experience:We want to see your project delivery capabilities! Include specific examples of how you've managed multiple projects simultaneously, especially in fast-paced environments. Mention any relevant methodologies like PRINCE2 if you have them.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Tracker
✨Know Your Projects Inside Out
Before the interview, make sure you thoroughly understand your past projects, especially those related to customer onboarding and implementation. Be ready to discuss specific challenges you faced, how you managed them, and the outcomes. This will show your practical experience and problem-solving skills.
✨Master the Art of Communication
As a Customer Project Manager, clear communication is key. Practice articulating your thoughts on project scope, timelines, and stakeholder management. Use examples from your experience to demonstrate how you've effectively communicated with cross-functional teams and customers in the past.
✨Showcase Your Organisational Skills
Prepare to discuss how you manage multiple projects simultaneously. Bring examples of how you prioritise tasks, track progress, and ensure deadlines are met. Highlight any tools or methodologies you use, like PRINCE2 or Jira, to keep everything organised and on track.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to handle risks, assumptions, issues, and dependencies (RAID). Think of situations where you had to adapt your delivery approach or manage change control. Show how you can balance customer needs with commercial objectives while maintaining a high level of service.
