At a Glance
- Tasks: Manage client relationships and drive account growth through strategic planning and consultative selling.
- Company: Join Tracker, a leading cloud-based garment decoration software company.
- Benefits: Enjoy competitive salary, flexible working options, and opportunities for professional development.
- Other info: Work in a dynamic environment with a strong emphasis on collaboration and innovation.
- Why this job: Be the trusted partner for clients and make a real impact on their success.
- Qualifications: Experience in Account Management with a focus on B2B SaaS and customer success.
The predicted salary is between 40000 - 50000 £ per year.
About Tracker
Tracker is cloud-based garment decoration software supporting embroidery, DTG, DTF, screen printing and licensed team gear, with capabilities including logo management, digital proof approvals, production scheduling and integrations.
Role summary
As the UK Account Manager for existing clients, you will own and grow a portfolio of customers by becoming their trusted commercial and delivery partner. This is a relationship-led role with clear commercial accountability: deliver +30% YoY expansion of ARR through increased product scope/coverage, adoption, and the sale/delivery of relevant professional services/core development tasks.
Primary objective (0–6 months): become the customer’s single point of contact and trusted point of contact at Tracker known for responsiveness, clarity and outcomes.
What you’ll do
- Own relationships (0–6 months focus)
- Take full ownership of day-to-day account leadership for assigned customers.
- Establish strong multi-threaded relationships (ops/production, owners/GM, finance/admin, technical stakeholders).
- Run structured customer communications: onboarding to the account team, regular check-ins and QBRs.
- Drive expansion revenue (30% YoY ARR growth)
- Build account plans and identify expansion paths: additional sites/brands/users, additional modules/workflows, deeper usage, and increased “coverage of scope” across the customer’s operation.
- Lead commercial processes for renewals and upsells: discovery → proposal → close → handover.
- Maintain accurate forecasts for renewals and expansion; keep CRM hygiene at a high standard.
- Sell and coordinate professional services/core development tasks
- Qualify customer needs into clearly scoped professional services or development tasks (value/outcomes, effort, timelines).
- Partner with delivery/engineering to shape statements of work, manage expectations, and ensure successful outcomes.
- Ensure customers see measurable ROI from delivered services (which feeds further expansion).
- Improve adoption and retention outcomes
- Proactively track account health (usage, support themes, stakeholder sentiment, value realisation).
- Identify risks early and execute retention plans to reduce churn and protect renewals.
- Translate product capabilities (proof approvals, scheduling, integrations, etc.) into customer-specific outcomes.
- Cross-functional leadership internally
- Act as the “voice of the customer” to Product/Engineering turning feedback into actionable, well-documented requests.
- Collaborate with Support and Delivery to improve resolution quality and customer experience.
- Support lightweight enablement (customer training coordination, release communication, best practices).
Success measures (KPIs)
- Expansion ARR: +30% YoY growth across your book of business
- Net Revenue Retention (NRR) and gross retention/renewal rate - +99%
- Professional services revenue (and delivery success against scope/timeline)
- Customer satisfaction outcomes (e.g., NPS/CSAT), adoption indicators, and reference ability (case studies, referrals)
What we’re looking for
Experience
- Proven experience in Account Management / Customer Success with commercial accountability (renewals + upsell) in B2B SaaS.
- Demonstrated ability to grow existing accounts through consultative selling and value-based proposals.
- Experience coordinating professional services or technical delivery (scoping, SOWs, stakeholder management).
Skills
- Strong discovery: you can uncover root problems and quantify value.
- Commercial rigor: forecasting, pipeline management, negotiation, renewal control.
- Clear written communication (proposals, recaps, plans) and confident live facilitation (QBRs).
- Comfortable working cross-functionally with product/engineering and translating requirements.
Nice to have
- Familiarity with garment decoration / production workflows (embroidery, DTG/DTF, screen print) and/or operational SaaS.
- Experience with systems integrations (e-commerce, supplier catalogs, ERP).
Working pattern
UK-based (remote/hybrid depending on company preference), with customer visits as needed.
UK Account Manager in Shrewsbury employer: Tracker
Tracker is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to take ownership of their roles and drive meaningful growth. As a UK Account Manager, you will benefit from a supportive environment that prioritises professional development, with opportunities for career advancement and the chance to make a significant impact on customer success. With a focus on employee well-being and a commitment to delivering outstanding service, Tracker offers a unique advantage in the garment decoration software industry, making it an ideal place for those seeking a rewarding and fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land UK Account Manager in Shrewsbury
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for those interviews! Research Tracker and understand their products inside out. Think about how your experience aligns with their needs, especially around account management and customer success. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the best choice for the UK Account Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace UK Account Manager in Shrewsbury
Some tips for your application 🫡
Show Us Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your CV. Use a friendly tone and don’t be afraid to share a bit about your journey in account management.
Tailor Your Application:Make sure to tailor your application specifically for the UK Account Manager role. Highlight your experience in B2B SaaS and how you've successfully managed accounts in the past. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise:We appreciate clear communication, so keep your application straightforward. Use bullet points where necessary and make sure your key achievements stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Tracker and what we do!
How to prepare for a job interview at Tracker
✨Know Your Product Inside Out
Before the interview, make sure you understand Tracker's garment decoration software and its features. Familiarise yourself with how it supports various processes like embroidery and screen printing. This knowledge will help you demonstrate your ability to discuss product capabilities and translate them into customer-specific outcomes.
✨Showcase Your Relationship-Building Skills
Since this role is all about owning relationships, prepare examples of how you've successfully built and maintained strong client connections in the past. Think about specific instances where you turned a challenging situation into a positive outcome, as this will highlight your consultative selling approach.
✨Prepare for Commercial Conversations
Brush up on your commercial acumen, especially around renewals and upselling. Be ready to discuss how you've driven revenue growth in previous roles. You might even want to bring along a mock account plan to showcase your strategic thinking and ability to identify expansion paths.
✨Demonstrate Cross-Functional Collaboration
This role requires working closely with various teams, so be prepared to talk about your experience collaborating with product, engineering, and support teams. Share examples of how you've acted as the 'voice of the customer' and how that feedback led to actionable improvements.
