At a Glance
- Tasks: Manage client relationships and drive account growth through strategic planning and consultative selling.
- Company: Join Tracker, a leading cloud-based garment decoration software company.
- Benefits: Enjoy competitive salary, flexible working options, and opportunities for professional development.
- Other info: Work in a dynamic environment with opportunities for career advancement.
- Why this job: Be the trusted partner for clients and make a real impact on their success.
- Qualifications: Experience in Account Management with a focus on B2B SaaS and customer success.
The predicted salary is between 40000 - 50000 £ per year.
About Tracker
Tracker is cloud-based garment decoration software supporting embroidery, DTG, DTF, screen printing and licensed team gear, with capabilities including logo management, digital proof approvals, production scheduling and integrations.
Role summary
As the UK Account Manager for existing clients, you will own and grow a portfolio of customers by becoming their trusted commercial and delivery partner. This is a relationship-led role with clear commercial accountability: deliver +30% YoY expansion of ARR through increased product scope/coverage, adoption, and the sale/delivery of relevant professional services/core development tasks.
Primary objective (0–6 months): become the customer’s single point of contact and trusted point of contact at Tracker known for responsiveness, clarity and outcomes.
What you’ll do
- Own relationships (0–6 months focus)
- Take full ownership of day-to-day account leadership for assigned customers.
- Establish strong multi-threaded relationships (ops/production, owners/GM, finance/admin, technical stakeholders).
- Run structured customer communications: onboarding to the account team, regular check-ins and QBRs.
- Drive expansion revenue (30% YoY ARR growth)
- Build account plans and identify expansion paths: additional sites/brands/users, additional modules/workflows, deeper usage, and increased “coverage of scope” across the customer’s operation.
- Lead commercial processes for renewals and upsells: discovery → proposal → close → handover.
- Maintain accurate forecasts for renewals and expansion; keep CRM hygiene at a high standard.
- Sell and coordinate professional services/core development tasks
- Qualify customer needs into clearly scoped professional services or development tasks (value/outcomes, effort, timelines).
- Partner with delivery/engineering to shape statements of work, manage expectations, and ensure successful outcomes.
- Ensure customers see measurable ROI from delivered services (which feeds further expansion).
- Improve adoption and retention outcomes
- Proactively track account health (usage, support themes, stakeholder sentiment, value realisation).
- Identify risks early and execute retention plans to reduce churn and protect renewals.
- Translate product capabilities (proof approvals, scheduling, integrations, etc.) into customer-specific outcomes.
- Cross-functional leadership internally
- Act as the “voice of the customer” to Product/Engineering turning feedback into actionable, well-documented requests.
- Collaborate with Support and Delivery to improve resolution quality and customer experience.
- Support lightweight enablement (customer training coordination, release communication, best practices).
Success measures (KPIs)
- Expansion ARR: +30% YoY growth across your book of business
- Net Revenue Retention (NRR) and gross retention/renewal rate - +99%
- Professional services revenue (and delivery success against scope/timeline)
- Customer satisfaction outcomes (e.g., NPS/CSAT), adoption indicators, and reference ability (case studies, referrals)
What we’re looking for
Experience
- Proven experience in Account Management / Customer Success with commercial accountability (renewals + upsell) in B2B SaaS.
- Demonstrated ability to grow existing accounts through consultative selling and value-based proposals.
- Experience coordinating professional services or technical delivery (scoping, SOWs, stakeholder management).
Skills
- Strong discovery: you can uncover root problems and quantify value.
- Commercial rigor: forecasting, pipeline management, negotiation, renewal control.
- Clear written communication (proposals, recaps, plans) and confident live facilitation (QBRs).
- Comfortable working cross-functionally with product/engineering and translating requirements.
Nice to have
- Familiarity with garment decoration / production workflows (embroidery, DTG/DTF, screen print) and/or operational SaaS.
- Experience with systems integrations (e-commerce, supplier catalogs, ERP).
Working pattern
UK-based (remote/hybrid depending on company preference), with customer visits as needed.
UK Account Manager in Derby employer: Tracker
Tracker is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to take ownership of their roles while driving significant growth for our clients. With a strong focus on professional development and a commitment to employee well-being, we offer flexible working arrangements and opportunities for career advancement in the dynamic field of cloud-based garment decoration software. Join us in a role where your contributions directly impact customer success and satisfaction, all while being part of a supportive team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land UK Account Manager in Derby
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections we make, the better our chances of landing that Account Manager role!
✨Tip Number 2
Prepare for those interviews by knowing your stuff! Research Tracker and its products inside out. Understand their customer base and think about how you can help them grow. We want to show that we’re not just another candidate, but the perfect fit for their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. Focus on showcasing our experience in account management and how we can drive that 30% YoY growth they’re after.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express our appreciation for the opportunity. It’s a great way to keep us top of mind and show that we’re genuinely interested in the role. Plus, it’s just good manners!
We think you need these skills to ace UK Account Manager in Derby
Some tips for your application 🫡
Show Us Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your CV. Use a friendly tone and don’t be afraid to share a bit about your journey in account management.
Tailor Your Application:Make sure to tailor your application specifically for the UK Account Manager role. Highlight your experience in B2B SaaS and how you've successfully managed accounts in the past. We love seeing relevant examples that show us you understand our needs!
Be Clear and Concise:We appreciate clear communication, so keep your application straightforward. Use bullet points where necessary and avoid jargon. This will help us quickly grasp your skills and experiences without getting lost in the details.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Tracker and what we do!
How to prepare for a job interview at Tracker
✨Know Your Stuff
Before the interview, dive deep into Tracker's software and its features. Understand how it supports various garment decoration processes like embroidery and screen printing. This knowledge will help you speak confidently about how you can enhance customer relationships and drive expansion.
✨Showcase Your Relationship Skills
Since this role is all about building strong relationships, prepare examples from your past experiences where you've successfully managed accounts or improved customer satisfaction. Highlight your ability to communicate clearly and effectively with different stakeholders.
✨Be Ready to Discuss Growth Strategies
Think about how you would approach achieving that +30% YoY growth in ARR. Prepare to discuss specific strategies for upselling and cross-selling, as well as how you would maintain accurate forecasts and CRM hygiene. This shows you're proactive and results-driven.
✨Prepare for Cross-Functional Collaboration
This role requires working closely with product and engineering teams. Be ready to discuss how you've successfully collaborated across departments in the past. Share examples of how you’ve turned customer feedback into actionable insights, which will demonstrate your ability to be the 'voice of the customer'.
