At a Glance
- Tasks: Manage client relationships and drive account growth through strategic planning and consultative selling.
- Company: Tracker, a leading cloud-based garment decoration software provider.
- Benefits: Flexible working options, competitive salary, and opportunities for professional development.
- Other info: Join a dynamic team with a strong emphasis on collaboration and innovation.
- Why this job: Be the trusted partner for clients and make a real impact on their success.
- Qualifications: Experience in Account Management with a focus on B2B SaaS and customer success.
The predicted salary is between 40000 - 50000 £ per year.
About Tracker
Tracker is cloud-based garment decoration software supporting embroidery, DTG, DTF, screen printing and licensed team gear, with capabilities including logo management, digital proof approvals, production scheduling and integrations.
Role summary
As the UK Account Manager for existing clients, you will own and grow a portfolio of customers by becoming their trusted commercial and delivery partner. This is a relationship-led role with clear commercial accountability: deliver +30% YoY expansion of ARR through increased product scope/coverage, adoption, and the sale/delivery of relevant professional services/core development tasks.
Primary objective (0–6 months): become the customer’s single point of contact and trusted point of contact at Tracker known for responsiveness, clarity and outcomes.
What you’ll do
- Own relationships (0–6 months focus)
- Take full ownership of day-to-day account leadership for assigned customers.
- Establish strong multi-threaded relationships (ops/production, owners/GM, finance/admin, technical stakeholders).
- Run structured customer communications: onboarding to the account team, regular check-ins and QBRs.
- Drive expansion revenue (30% YoY ARR growth)
- Build account plans and identify expansion paths: additional sites/brands/users, additional modules/workflows, deeper usage, and increased “coverage of scope” across the customer’s operation.
- Lead commercial processes for renewals and upsells: discovery → proposal → close → handover.
- Maintain accurate forecasts for renewals and expansion; keep CRM hygiene at a high standard.
- Sell and coordinate professional services/core development tasks
- Qualify customer needs into clearly scoped professional services or development tasks (value/outcomes, effort, timelines).
- Partner with delivery/engineering to shape statements of work, manage expectations, and ensure successful outcomes.
- Ensure customers see measurable ROI from delivered services (which feeds further expansion).
- Improve adoption and retention outcomes
- Proactively track account health (usage, support themes, stakeholder sentiment, value realisation).
- Identify risks early and execute retention plans to reduce churn and protect renewals.
- Translate product capabilities (proof approvals, scheduling, integrations, etc.) into customer-specific outcomes.
- Cross-functional leadership internally
- Act as the “voice of the customer” to Product/Engineering turning feedback into actionable, well-documented requests.
- Collaborate with Support and Delivery to improve resolution quality and customer experience.
- Support lightweight enablement (customer training coordination, release communication, best practices).
Success measures (KPIs)
- Expansion ARR: +30% YoY growth across your book of business
- Net Revenue Retention (NRR) and gross retention/renewal rate - +99%
- Professional services revenue (and delivery success against scope/timeline)
- Customer satisfaction outcomes (e.g., NPS/CSAT), adoption indicators, and reference ability (case studies, referrals)
What we’re looking for
Experience
- Proven experience in Account Management / Customer Success with commercial accountability (renewals + upsell) in B2B SaaS.
- Demonstrated ability to grow existing accounts through consultative selling and value-based proposals.
- Experience coordinating professional services or technical delivery (scoping, SOWs, stakeholder management).
Skills
- Strong discovery: you can uncover root problems and quantify value.
- Commercial rigor: forecasting, pipeline management, negotiation, renewal control.
- Clear written communication (proposals, recaps, plans) and confident live facilitation (QBRs).
- Comfortable working cross-functionally with product/engineering and translating requirements.
Nice to have
- Familiarity with garment decoration / production workflows (embroidery, DTG/DTF, screen print) and/or operational SaaS.
- Experience with systems integrations (e-commerce, supplier catalogs, ERP).
Working pattern
UK-based (remote/hybrid depending on company preference), with customer visits as needed.
UK Account Manager in Bedford employer: Tracker
Tracker is an exceptional employer that fosters a collaborative and dynamic work culture, empowering employees to take ownership of their roles while driving significant growth for our clients. With a strong focus on professional development and a commitment to employee success, we offer unique opportunities for career advancement in the thriving garment decoration industry. Our UK-based team enjoys the flexibility of remote or hybrid working arrangements, ensuring a healthy work-life balance while engaging with customers to deliver outstanding results.
StudySmarter Expert Advice🤫
We think this is how you could land UK Account Manager in Bedford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Account Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in account management and how you've driven growth in previous roles. Use specific examples to demonstrate your value and how you can help them achieve that +30% YoY expansion.
✨Tip Number 3
Be proactive! Don’t wait for job openings to pop up. Reach out to companies you admire, like Tracker, and express your interest in working with them. Sometimes, creating your own opportunity is the best way to land the job you want.
✨Tip Number 4
Keep it real! During interviews, be honest about what you can bring to the table. Talk about your consultative selling approach and how you’ve successfully managed customer relationships. Authenticity goes a long way in building trust with potential employers.
We think you need these skills to ace UK Account Manager in Bedford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and don’t be afraid to share a bit about your journey in account management.
Tailor Your Application:Make sure to tailor your application specifically for the UK Account Manager role. Highlight your experience in B2B SaaS and how you've successfully managed accounts in the past. We love seeing relevant examples that demonstrate your skills!
Be Clear and Concise:Keep your written communication clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your achievements and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Tracker.
How to prepare for a job interview at Tracker
✨Know Your Stuff
Before the interview, dive deep into Tracker's software and its features. Understand how it supports various garment decoration processes like embroidery and screen printing. This knowledge will help you speak confidently about how you can enhance customer relationships and drive expansion.
✨Showcase Your Relationship Skills
Since this role is all about building strong relationships, prepare examples from your past experiences where you've successfully managed accounts or improved customer satisfaction. Highlight your ability to communicate clearly and effectively with different stakeholders.
✨Be Ready to Discuss Growth Strategies
Think about how you would approach achieving that +30% YoY growth in ARR. Prepare a few ideas on account plans and upselling strategies that could work for Tracker’s clients. This shows you're proactive and ready to hit the ground running.
✨Prepare for Cross-Functional Collaboration
Understand the importance of working with product and engineering teams. Be ready to discuss how you would gather customer feedback and translate it into actionable requests. This will demonstrate your ability to be the 'voice of the customer' and improve overall service delivery.
