At a Glance
- Tasks: Support clients with cutting-edge tech and manage life-saving hardware logistics.
- Company: Track24, a leader in safety technology for high-risk environments.
- Benefits: Competitive salary, hybrid work, personal learning budget, and 25 days annual leave.
- Other info: Dynamic role with opportunities to work abroad and gain cross-functional experience.
- Why this job: Make a real impact on global safety while fast-tracking your career.
- Qualifications: Customer-facing experience and a passion for technology and security.
The predicted salary is between 40500 - 49500 £ per year.
At Track24, our technology isn't just software, it is built to keep personnel safe, manage critical incidents, and help save lives in high-risk environments across the globe.
We are looking for a sharp, ambitious, and curious Customer Solutions Associate to join our team.
This isn't a typical support role.
It is a high-impact, fast-moving launchpad combining frontline client support, rapidly evolving satellite & tracking hardware, and commercial market intelligence.
If you are looking for a role which will give you exposure to a range of different career paths across the commercial, technology and product spaces, as well as a role where your work directly contributes to keeping people safe, this is it.
- What You’ll Do
- Support Mission-Critical
Operations: Serve as the first line of contact for clients relying on Atlas NXT, powering seamless client onboarding sessions and managing end-to-end hardware logistics (configuration, testing, dispatch).
- Develop & Test Life-Saving
Hardware: Get hands-on with state-of-the-art tracking, comms, and satellite devices.
Evaluate new tech, build hardware guides, and research global suppliers.
- Fuel
- Commercial
Growth: Conduct market research to identify new industries, track competitor trends, support high-stakes client proposals (RFIs/RFPs), and help launch new commercial propositions.
Requirements
Who You Are
- Driven by Purpose: Passionate about technology, hardware/Io T, security, and global safety.
- Problem Solver: Sharp analytical skills, comfortable with data/numeracy, and strong research instincts.
- Great Communicator: Able to build instant rapport with clients operating in high-pressure sectors.
- Background: Customer-facing experience; degree or strong A-Levels (Maths, Computing, or STEM subjects preferred).
Benefits
- Real Impact: Work with technology that actively protects lives worldwide.
- Fast-Track Growth: Gain cross-functional experience across hardware, software, and strategy to accelerate your career.
- Hybrid Flexibility: 1–2 days per week in the office (central London).
- Personal Learning Budget: £400.00 annual Learnerbly budget.
- Work from anywhere in the world: Up to 4 weeks per year working abroad using our digital nomad benefit.
- Annual Leave: 25 days leave + Bank Holidays.
- #J-18808-Ljbffr
Customer Solutions Associate employer: Track24
At Track24, we pride ourselves on being an exceptional employer that empowers our employees to make a real difference in global safety. Our dynamic work culture fosters innovation and collaboration, offering unique opportunities for personal and professional growth, especially in the fast-paced realms of technology and client solutions. With benefits like hybrid working arrangements, a generous personal learning budget, and the chance to work from anywhere in the world, we ensure that our team members thrive both personally and professionally while contributing to life-saving missions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Associate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Track24. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Track24 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Solutions Associate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Track24:Your cover letter is your chance to shine! Tell us why you want to work at Track24 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Track24!
How to prepare for a job interview at Track24
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
