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For Companies At a Glance
- Tasks: Lead customer success and shape the customer journey during a pivotal growth phase.
- Company: Track24, a dynamic company transforming duty of care through innovative technology.
- Benefits: Competitive salary, commission, travel opportunities, and autonomy to execute your vision.
- Why this job: Make a real impact by defining exceptional customer experiences and driving AI transformation.
- Qualifications: Experience in B2B SaaS customer success and team leadership required.
- Other info: Join a diverse team and enjoy excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Track24 is looking for a Customer Experience Manager to lead customer success at one of the most exciting moments in a company’s growth.
Build Something Extraordinary
At Track24 and through AtasNXT, we’re transforming how organisations fulfil their duty of care. As our Customer Experience Manager, you’ll own the complete customer journey during a pivotal scaling phase, combining strategic vision with hands‑on impact.
Why This Role is Different
- Build, Don’t Just Manage: Shape our customer success function from its foundations—designing scalable processes, driving team culture, and creating frameworks for rapid expansion.
- Strategic + Hands‑On: Lead a growing team (currently 2 reports) while personally stewarding our most strategic accounts.
- Voice at the Table: Your insights will directly influence product development and business strategy.
Requirements
What You Bring
- Experience in customer success or account management within B2B SaaS/technology, with experience leading teams.
- Track record managing portfolios worth ÂŁ500K+ ARR in scaling environments.
- Experience working within early stage Customer Success functions.
- Experience managing key accounts and channel partners.
Skills: You are equally comfortable presenting to executives and mentoring team members. You see patterns in data, build genuine customer relationships, and thrive in the controlled chaos of growth. You are resilient, strategic, and energized by solving complex problems.
What You’ll Do
- Build and mentor a high‑performing team, establishing the processes and culture that will define our customer success function.
- Personally manage strategic customer relationships, conducting business reviews and identifying expansion opportunities.
- Own the complete renewal cycle—from planning through negotiation to completion—targeting 95%+ renewal rates.
- Develop relationships with key technology and channel partners, creating joint initiatives that amplify customer success.
- Champion AI transformation initiatives, implementing health scoring systems and digitising onboarding processes.
- Translate customer insights into actionable strategies that shape our product roadmap.
Education
Bachelor’s degree in Business, Marketing or related field required.
Benefits
- Financial: Competitive base salary + commission + comprehensive travel expenses.
- Impact: Your fingerprints on everything we build.
- Variety: Travel to customer and partner sites (up to 25%)—including international destinations.
- Autonomy: Own your domain with the resources and trust to execute your vision.
- Growth: Be part of an AI transformation journey.
Ready to Make Your Mark? If you’re excited by building something meaningful and creating customer experiences that set the standard, we want to hear from you. This isn’t just another customer success role—it’s an opportunity to define what exceptional looks like. Track24/AtlasNXT is committed to building diverse teams and creating an inclusive workplace.
Please note: We are not accepting applications via recruitment agencies for this role.
Customer Experience Manager employer: Track24
Contact Detail:
Track24 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can build and mentor a high-performing team, just like Track24 is looking for.
✨Tip Number 3
Showcase your strategic thinking! During interviews, share examples of how you've managed key accounts and driven customer success in previous roles. We want to see your hands-on impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission.
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Manager role. Highlight your experience in customer success and account management, especially in B2B SaaS environments. We want to see how your skills align with our mission at Track24!
Showcase Your Achievements: Don’t just list your responsibilities—show us what you’ve accomplished! Include specific examples of how you've managed portfolios worth £500K+ ARR and any successful strategies you've implemented. Numbers speak volumes, so let’s see those metrics!
Be Authentic: We love genuine personalities! When writing your application, let your true self shine through. Share your passion for customer success and how you envision shaping our customer experience function. We’re looking for someone who can build relationships, so be relatable!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Track24
✨Know Your Customer Journey
Before the interview, take some time to map out the complete customer journey. Understand how each touchpoint impacts customer success and be ready to discuss how you would enhance these experiences at Track24.
✨Showcase Your Strategic Vision
Prepare to share specific examples of how you've built or improved customer success functions in previous roles. Highlight your strategic thinking and hands-on approach, as this role requires a balance of both.
✨Demonstrate Data Savvy
Brush up on your data analysis skills. Be prepared to discuss how you've used data to identify trends and drive customer success initiatives. This will show that you can translate insights into actionable strategies.
✨Engage with the Team Culture
Research Track24's values and culture. During the interview, express how you would contribute to building a high-performing team. Share your thoughts on mentoring and fostering a positive team environment, as this is crucial for the role.
